Bluebeam Registration Errors

Summary

What you should do if an error message appears when registering your Bluebeam software.

Relevant Products

Bluebeam Revu


Problem

One of the error massages shown below appears when attempting to register your Bluebeam software.

Solution

Check Your License Certificate

The first thing you should do is confirm that the software edition (Standard, CAD or eXtreme) and version number shown in the Registration dialog, along with the serial and product key you’ve entered matches what’s listed in the License Certificate that was sent from registration@bluebeamops.com.

If you’ve lost your License Certificate, please contact License & Registration to request another copy.

“The Serial Number and Product Key Could Not be Validated”

This error appears because the serial number and product key entered were entered incorrectly or belong to another version or edition of the software.

  1. If the installed software matches what’s listed on the correct License Certificate:
    1. Click OK in the error message dialog.
    2. Copy and paste the serial number and product key directly from the License Certificate into the Registration dialog.
    3. Click Register.
      The license codes contain characters that look alike which can be misread.
  2. If the installed software doesn’t match what’s on the License Certificate, please follow the steps listed below for replacing the current installation with the correct software:

    A. Remove the current installation, if you need to install an older version of Revu: 

    1. Click OK in the error message dialog.
    2. Click Use as Trial or Cancel located at the bottom of the Registration dialog so that the installation finishes.
    3. Open the Control Panel.
      1. In Windows 10 or 8.1: Right-click Start , and click Control Panel.

        In Windows 7 SP1: Click Start > Control Panel.

    4. Click Uninstall a program or Programs and Features.
    5. Right-click on Bluebeam Revu, and then click Uninstall.
    6. Follow the on-screen prompts to continue uninstalling the software.

    B. Download and Install the Correct Software:

    1. Download the correct installation file from our website. Please save it to your hard drive.
      Make sure you only download and install the software edition (Standard, CAD or eXtreme) and version number listed on your License Certificate.
    2. Locate and double-click the installer, follow the on-screen prompts.
    3. Copy and paste the serial number and product key from License Certificate into their corresponding boxes in the Registration dialog.
    4. Click Register.
  3. Please contact License & Registration if the registration still fails, and be sure to include complete details about the problem along with the serial number and product key you’re entering.

“The Number of Authorized Installations Has Been Exceeded.”

This error means that the number of licenses allowed in your license has been exceeded. Assuming the correct software has been installed and the product key and serial number are correct, you’ll need to release a license by uninstalling Bluebeam from another computer to free a seat, or contact License & Registration for further assistance.

“The Serial Number and Product Key Entered is for an Older Version of this Product.”

The serial number and product key are valid, but are for a previous version of Revu and can’t be used to register the installed version.

  • Check your license certificate.
    • A new License Certificate with a new serial number and product key is sent when Revu is upgraded. Check to see if you have a more current License Certificate for the installed version of Revu.
  • If you want to upgrade, How to Upgrade Revu will help you upgrade or purchase the upgrade to the installed version of Revu.
  • See The Serial Number and Product Key Could Not be Validated section above if you want to install the version of Revu listed in the License Certificate.

More Information

Revu Windows Studio Licensing and Registration
Revu Mac Studio Prime Training Videos
Revu iPad Studio Enterprise Updates and Installation
Revu Enterprise Installation    

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