Summary

Files fail to upload or download in a Studio Session or Project, or the message displays, “Your system clock is not set to the correct time. Please update your system clock and try again.”

Relevant Products

Bluebeam Revu, Bluebeam Vu, Studio

Problem

Documents in a Studio Session or Project fail to upload or download when the clock on your computer is incorrect and more than 15 minutes different than the clock on the Studio Server.

Studio Session Errors

Upload Error

An upload failure results in the error “Waiting Upload” which displays after the file name in white.

Download Error

A failed download results in both the file name and error “Download Failed” being displayed in red text.

Studio Project Errors

Uploading a File

When attempting to upload a file to a Studio Project, the upload will fail without displaying an error message.

Download Error

When trying to download a file from a Studio Project, an error message appears saying, “Your system clock is not set to the correct time. Please update your system clock and try again.“

Solution

The solution is to correct the time on your computer’s clock and then try to download or upload the files again. Follow the steps provided by Microsoft to set the time. Once you’ve corrected the time, return to Revu.

Troubleshooting

Revu 2017 & Below

Revu 2018

Revu 2019

Error Message

Studio

System & Environment