Studio AU – Frequently Asked Questions

This article applies to:

  • Revu 20
  • Revu 2019

Studio AU is the Australian-based server that hosts Studio, the cloud storage and online collaboration platform in Revu. If you’re based in the APAC region, you’ll notice a significant speed and performance increase when connected to Studio AU – in comparison to our other servers.

How do I Access Studio AU?

Studio AU is available with Revu 2019 and Revu 20. To log in, you must create a new Bluebeam ID (BBID) specific to the Australian server. Each regional server is completely independent and no user data or accounts are shared between them.

In Revu 20:
  1. Open the Studio panel (Alt+C)
  2. Click the flag icon and choose Studio AU .
  3. The Studio sign in dialog will open. If this is your first time logging into Studio AU, you’ll have to create a BBID. Otherwise, you can log in normally.
Revu 2019 users must first add Studio AU to their list of servers:
  1. On the Studio panel, click the flag icon and select Manage Servers .
  2. Click Add, and then enter bluebeamstudio.com.au in the Address field.
  3. Click OK.

Studio AU will now appear in your server list.

If I have existing Studio Projects or Session on another Studio server, how can I access them on Studio AU?

Since data is not shared between Studio servers, you must transfer your files from one server to the other.

For Projects, you can download your files, and then upload them to a new Project you create on Studio AU.

With Sessions, you can finish your current Session and download the files to your local machine. Once complete, simply create a new Session on Studio AU and upload your files there.

Please note that Bluebeam is unable to transfer customer data between servers.

How do I invite a user to a Session or Project who does not have a Studio AU account?

Invite them as you would any other user. The invitation email that they receive will contain the instructions they need to access Sdstudio AU.

How can I recover a deleted Studio AU Session or Session document?

These support articles can help:

How to recover deleted Studio Session documents
How to reactivate a finished or inactive Studio Session

Will the BBID I create for Studio AU work with the Bluebeam Gateway?

The Gateway is only compatible with US-based accounts.

Where does Studio AU store my data?

Studio data is stored in Amazon’s AWS Australian servers. More information can be found in our Studio security guide.

Does Studio AU offer an API, or provide access to Studio Prime?

Studio Prime and API access are only available on the US Studio server.

Will the Drawings mobile web app work with Studio AU?

Unfortunately, Drawings is not available with Studio AU at this time.

Will Studio AU support SSO or Two Factor Authentication?

While SSO/2FA won’t be available at launch, we do plan to support it.

Is Studio AU compatibile with Revu for iPad or Revu for Mac?

Revu for iPad is compatible with Studio AU. If you have issues connecting, be sure you’re on the latest version of the app.

Studio AU can be accessed with Revu for Mac 2.0.

How does Studio Australia comply with the Australia Privacy Act?

The Australian Privacy Principles are a privacy framework that govern the rights and obligations companies have concerning:

  • The collection, use and disclosure of personal information.
  • The integrity and correction of personal information.
  • The rights of individuals to access their personal information.

Bluebeam Studio in Australia is compliant with the Australian Privacy Principles. We have reviewed and updated our internal controls and management practices in order to properly handle the personal information of our Australian users. We have also implemented a new Australia-specific set of terms of use for Studio Australia. At Bluebeam, compliance is important to us and we will continue to be a trusted partner for our customers around the world. If you have any additional questions, please reach out to: privacypolicy@bluebeam.com

 

Studio AU is the Australian-based server that hosts Studio, the cloud storage and online collaboration platform in Revu. If you’re based in the APAC region, you’ll notice a significant speed and performance increase when connected to Studio AU – in comparison to our other servers

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