Enabling debugging messages | Revu 2019

Enabling the debugging feature

To help resolve issues you may experience in Revu, the Bluebeam Administrator offers a debugging feature that adds additional information to your log files. To turn this feature on:

  1. Open Revu .
  2. Go to Revu > Preferences (Ctrl+K).
  3. In the Admin section, check the Extended Debugging box.
  4. Click OK.
  5. If possible, recreate the problem so that the log files contain additional entries.
  6. Exit Revu.

Send log files to Bluebeam

  1. Re-open Revu .
  2. Go to Help > Report an Issue. If the Attach Log Files dialog appears, click Yes.
  3. An email opens with a .zip file containing the Revu log files.
  4. Include as much information as possible about the issue, along with your contact information in the body of the email, and click Send. This creates a support case with Bluebeam Technical Support.

If the email doesn’t open

  1. Open Revu .
  2. Go to Revu > Preferences (Ctrl+K).
  3. In the Admin section, click Explore Log Folder.
    For side-by-side Revu installations the following tasks must be performed in the latest version of the Bluebeam Administrator.
  4. Save and attach the Logs.zip file found in the folder to an email addressed to support@bluebeam.com.
    Include as much information as possible about the issue, along with your contact information in the body of the email, and click Send. This creates a support case with Bluebeam Technical Support.


Revu offers a debugging feature to create thorough log files, intended to isolate software issues and their causes. Learn how to enable debugging messages.

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