Error: “Could not connect to Studio” | Revu 2018

This error may be caused by an issue with our cloud services, which will be indicated at the top of the page. You can check the Bluebeam® Cloud Services Status Page for more detailed information.

Problem

When you try to create an account, log in, or upload files to Bluebeam Studio, you see this message:

Could not connect to Bluebeam Studio.

Cause

The firewall ports used for Bluebeam Studio connections are likely blocked as part of your network security policies.

Solution

Contact your IT department to confirm that the ports listed below are unblocked for the indicated hosts:

  • *.bluebeam.com:443
  • *.amazonaws.com:443
  • *.bluebeamstudio.co.uk:443
Revu is proxy aware and will automatically use your proxy if its configuration is recognized as valid. Click the “Force proxy use” check box in the Revu Studio Preferences to force Revu to use the proxy.
If it’s necessary to input an IP address to open up the above ports (instead of the hostname, which is preferred), you may perform a nameserver lookup or ping the above hosts for their current IP addresses. Please contact your IT department for more information.

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