Error: “The license file could not be found …”

Applies to:

  • Revu 20 & below

Problem

When attempting to register Revu on a computer with an ARM 64-bit processor (e.g. the Surface Pro X), the following error message appears:

The license file could not be found. Please reinstall the software to fix this problem, or see trouble shooting in the Help files for more information.

Cause

Revu was developed on the Microsoft .NET Framework, which isn’t fully supported on ARM processors.

Solution

Currently, Revu is not compatible with computers that use ARM processors. Revu must be installed on a computer with a traditional CPU architecture.

Troubleshooting

Revu 2017 & Below

Revu 2018

Revu 2019

Licensing & Registration


When attempting to register Revu on a computer with an ARM 64-bit processor (e.g. the Surface Pro X), you see an error message. Read about possible compatibility issues that could be causing this problem.

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