Fatal error when opening Revu | Revu 2019

Problem

A fatal error message appears when launching Revu and the program doesn’t open.

Solution

This fatal error can occur for a variety of reasons. To help determine the cause, follow these steps to submit your log files to Bluebeam and create a support case:

  1. Open File Explorer (Win+E).
  2. In the address bar, paste C:\Users\<your username here>\AppData\Local\Bluebeam\Revu\2019\Logs and replace the username.
    If you don’t see the logs folder, the AppData folder may be hidden. For instructions on how to display hidden files, please see this article.
  3. Press Ctrl+A to select all Revu logs.
  4. Right-click and select Send to > Compressed (zipped) folder. This creates a .zip folder with your Revu logs.
  5. Manually attach the Logs.zip file to an email addressed to support@bluebeam.com.
  6. In the email body, include as much information as possible about the issue along with your contact information, then click Send.
    This sends the email to Bluebeam Technical Support, and creates a support case.


Does a “Fatal Error” message appear when you try to open Revu? Learn why this happens and follow our step-by-step solution here.

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