Gray Background After Opening a File – Error: “Bluebeam® Revu® has stopped working” (2018)


How to fix an issue where PDF content doesn’t display, and Revu crashes when you attempt to close the file or program.

Relevant Products

Revu 2018


Your PDF files do not open in Revu and you only see the File tab.  The following error message appears when attempting to close the document or Revu: 

Bluebeam Revu has stopped working. Windows is checking for a solution to the problem.

Followed by:

Bluebeam Revu has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Why is this Happening?

This typically happens because there’s a problem with the Revu Profile you’re using.


Start Revu without opening a document, select a different profile, and then open a file. If the profile was causing the problem, the PDF will display and the error messages won’t appear when you close the document or Revu.

  1. Open Revu without opening a PDF.
  2. Navigate to Revu > Profiles .
  3. Select a different Profile from the menu.
  4. Open a PDF file to see if it displays.
  5. If the file displays correctly, switch back to your original profile.  

By switching between profiles, functionality should return to the original profile. If this does not fix the problem, however, then the original profile will need to be deleted. To delete a profile:

  1. Navigate to Revu > Profiles .
  2. Click Manage Profiles .
  3. Select the profile you wish to delete, and click Delete.
  4. Click Yes to confirm.
  5. Click OK to close the Manage Profiles dialog box.
Deleting the profile does not delete any tool sets that may have been associated with it.

Rebuilding the Profile

If the profile you’ve deleted was a preloaded profile, a new copy will be automatically imported the next time Revu starts. On the other hand, if it was a custom profile or a preloaded profile that you customized, you’ll need to rebuild it.

Back Up Your Revu Settings

Although problems rarely occur with Revu Profiles, we’d recommend backing up your Revu settings once you’ve rebuilt the profile. The backup includes all your profiles and tool sets, and will come in handy if you need to install Revu on a new machine and keep your current settings.

Related Articles