This article applies to:
- Revu 21
- Bluebeam Cloud
If you purchased or upgraded to Revu 21 but need to switch your account to a subscription plan different from the one you currently have (i.e., Basics, Core, or Complete), you must create a separate order for the plan you’re upgrading/downgrading to and request a refund directly from Bluebeam. To do this:
- Go to the Bluebeam Webstore.
- After you set the correct location and server region at the top of the page, select Sign In.
- Sign in with your Bluebeam ID (BBID).
- Select Add to Cart for the subscription plan you need (Basics, Core, or Complete).
- Go through the checkout process to complete your order.
To get a refund for the subscription plan(s) you originally purchased, email billing@bluebeam.com with the following information:
- Your name, email address, and phone number.
- The serial number for your original order.
To confirm or retrieve your order number, sign into the Webstore. For more information, click here.
- The reason for your upgrade/downgrade and refund.
- The refund amount. To check the amount of your original order:
- Sign into the Webstore.
- Select your email address to get to your profile.
- Select Transaction History.
Bluebeam Cloud
Revu 21
How-To
Subscription Management
Subscriptions
If you need to upgrade or downgrade your Revu 21 subscription to another plan (Basics, Core, or Complete), here’s how to do it.