How to upgrade or downgrade your Bluebeam subscription plan

This article applies to:

  • Revu 21
  • Bluebeam Cloud
You must initiate this process within the first 30 days of purchase.

If you purchased or upgraded to Revu 21 but need to switch your account to a subscription plan different from the one you currently have (i.e., Basics, Core, or Complete), you must create a separate order for the plan you’re upgrading/downgrading to and request a refund directly from Bluebeam. To do this:

  1. Go to the Bluebeam Webstore.
  2. After you set the correct location and server region at the top of the page, select Sign In.
  3. Sign in with your Bluebeam ID (BBID).
  4. Select Add to Cart for the subscription plan you need (Basics, Core, or Complete).
  5. Go through the checkout process to complete your order.

To get a refund for the subscription plan(s) you originally purchased, email within the first 30 days of purchase and include the following information:

  • Your name, email address, and phone number.
  • The serial number or web order number for your original order.
    To confirm or retrieve your order number, sign into the Webstore. For more information, click here.
  • The reason for your upgrade/downgrade and refund.
  • The refund amount. To check the amount of your original order:
    1. Sign into the Webstore.
    2. Select your email address to access your profile.
    3. Select Transaction History.
Bluebeam does not accept refund requests for subscription plans purchased from third-party resellers.

Bluebeam Cloud

Revu 21


Subscription Management


If you need to upgrade or downgrade your Revu 21 subscription to another plan (Basics, Core, or Complete), here’s how to do it.

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