If you purchased or upgraded to Revu 21 but need to switch your account to a subscription plan different from the one you currently have (i.e., Basics, Core, or Complete), you must create a separate order for the plan you’re upgrading/downgrading to and request a refund directly from Bluebeam. To do this:

1. Go to the Bluebeam Webstore.
2. After you set the correct location and server region at the top of the page, select Sign In.
3. Sign in with your Bluebeam ID (BBID).
4. Select Add to Cart for the subscription plan you need (Basics, Core, or Complete).
5. Go through the checkout process to complete your order.

To get a refund for the subscription plan(s) you originally purchased, email billing@bluebeam.com within the first 30 days of purchase and include the following information:

• Your name, email address, and phone number.
• The serial number or web order number for your original order.
  To confirm or retrieve your order number, sign into the Webstore. For more information, click here.
• The reason for your upgrade/downgrade and refund.
• The refund amount. To check the amount of your original order:
  1. Sign into the Webstore.
  2. Select your email address to access your profile.
  3. Select Transaction History.

Bluebeam Cloud

Revu 21

How-To

Subscription Management

Subscriptions