Print problems – Slowness or documents don’t print correctly | Revu 2017 & below


Whenever you print certain PDF’s to a physical printer, the documents don’t print correctly, or the printing process stalls and takes a really long time.

Why Does this Happen?

These issues usually occur with lengthy documents, files with high word counts, as well as PDF drawings with line merge, transparency, and hatching.

This is often caused by the Windows GDI process, which creates PostScript (PS) files that are converted to printed page content by the physical printer.

During the conversion, fonts are sent to the printer as arcs and curves that need to be filled, transparency must be processed, and small specs of data such as those representing gravel must all be accounted for within the file. All this can result in large amounts of PostScript data that needs to be processed, which in turn impedes printing the file to paper.


There are a couple of things you can do to resolve the issue:

Use a PCL Printer Driver if You’re Not Already Doing So

PCL 6 drivers help compatible printers translate GDI to PCL 6 faster than converting PostScript data, because PCL 6 commands are designed to closely match Microsoft Windows GDI commands.

Assuming there’s already a PCL 6 driver installed on your machine for your printer, you can follow the steps listed below to select it.

  1. Initiate the print process in Revu by going to File > Print or using keyboard shortcut Ctrl+P.
  2. Choose the PCL 6 version of your printer from the Name dropdown list, located at the top of the Print dialog box.
    If you don’t see one listed, please check the manufacturer website to see if there’s a PCL 6 driver available for your printer.
  3. Click Print.

If You’re Already Using a PCL 6 Driver – Print as Image

If the issue still persists or you were already using a PCL 6 driver in the first place, you can usually fix these kinds of printing problems by going into the Advanced printing preferences, and select Image from the Print Engine dropdown.

Doing this sends the document to the printer as an image instead of a combination of different elements.

To change the setting:

  1. Initiate the print process in Revu by going to File > Print or using keyboard shortcut Ctrl+P.
  2. Click the Advanced button in the lower left. This opens the Advanced Printing dialog.
  3. Choose Image from the Printing Engine dropdown list, and then click OK to close the Advanced Printing dialog box. This takes you back to the Print dialog.
  4. Click Apply, and then click Print.

Learn what to do when certain files that you send to a physical printer don’t print correctly, or the printing process takes an unusually long time.

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