Registration Error: “Get Authorization Code Manually” | Revu 2019


When attempting to register Revu, you see the following error message:

“105. An online connection could not be established. Please select ‘Get Authorization Code Manually’ to get an authorization code using the manual process.”


There are several possible causes for this error message:

  • A firewall is preventing the Bluebeam registration server from communicating with your machine.
  • Your machine doesn’t have an internet connection.
  • Your system clock is off by more than five (5) minutes.


You can receive your authorization code using the manual process and finish registering Revu.
This process doesn’t apply to customers whose Revu installations use our cloud-based Open Licensing system, which requires a reliable internet connection in order to communicate with the registration server. Please contact your local network administrator to get the connection issue resolved.

First, access the Registration screen.

  1. Open Revu .
  2. From the Revu menu, click Register. A Bluebeam Registration dialog appears.

Then, get the manual authorization code.

  1. Enter the Serial Number and Product Key and click Register.
    If you’ve lost your license certificate containing the serial number and product key, please contact us to request another copy.
  2. Click Authorize manually, then Continue.
  3. Click the web button or the hyperlink at the top of the window. A web browser will open and connect to the Software Activation page on
  4. Review the information in the browser and click Get Authorization Code. Your authorization code will display on the next page.
  5. Enter the code from the browser into the Manual Authorization window and click Authorize.

Authorization is complete.

Occasionally, PDF files are created with the wrong orientation or dimensions. This is usually due to multiple entries existing within the Bluebeam PDF printer’s index of page sizes. When multiple page sizes with the same dimension are present, the Bluebeam PDF printer may not know which instance to utilize. This behavior is easily remedied by removing any duplicate entries from the index, or creating an appropriate entry for the page size needed. Open the Bluebeam Administrator.Go to All Programs Bluebeam Software Bluebeam Administrator In Windows 10 and 8.1, click or press and type Bluebeam Administrator Go to in Revu. Click the tab. Click the Manage Pages button in the Printer section. Delete any page sizes defined as “Unknown” or those that have identical or reversed dimensions as the default . Select the duplicate name in the list and click the button to remove it. Click when finished. In the event that a desired page size does not exist, a new one

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