Registration Error: The Serial Number and Product Key Could Not Be Validated

Summary

What to do if the message “The Serial Number and Product Key could not be Validated” appears when trying to register your software.

Relevant Products

Bluebeam® Revu® and Revu for Mac


Problem

When attempting to register Revu, the following error message displays:

The Serial Number and Product Key Could Not be Validated.

Solution

This error appears because the serial number and product key entered were entered incorrectly or belong to another version or edition of Revu.

Check Your License Certificate

The first thing you should do is confirm that the software edition (Standard, CAD or eXtreme®) and version number shown in the Registration dialog box, along with the serial number and product key you’ve entered matches what’s listed in the License Certificate that was sent from registration@bluebeamops.com.

If you’ve lost your License Certificate, please contact License & Registration to request another copy.
  1. If the installed software matches what’s listed on the correct License Certificate:
    1. Click OK in the error message dialog box.
    2. Copy and paste the serial number and product key directly from the License Certificate into the Registration dialog box.
    3. Click Register.
      The license codes contain characters that look alike which can be misread.
  2. If the installed software doesn’t match what’s on the License Certificate, please follow the steps listed below for replacing the current installation with the correct software:

    A. Remove the current installation, if you need to install an older version of Revu: 

    1. Click OK in the error message dialog box.
    2. Click Use as Trial or Cancel located at the bottom of the Registration dialog box so that the installation finishes.
    3. In Windows® 10: Right-click Start, then click Apps and Features or Programs and Features at the top.
      In Windows 8.1: Right-click Start, then click Programs and Features at the top.
      In Windows 7 SP1: Click Start > Control Panel, then click Uninstall a program or Programs and Features.
      In Revu for Mac: Locate Revu in the Applications folder and move it to the Trash.
    4. Select Bluebeam Revu and click Uninstall.
    5. Follow the on-screen prompts to continue uninstalling the software.

    B. Download and Install the Correct Software:

    1. Download the correct installation file from our website. Please save it to your hard drive.
      Revu for Windows Users:
      Make sure you only download and install the software edition (Standard, CAD or eXtreme) and version number listed on your License Certificate.

      You can read the full 2018 Installation Guide here, or the 2017 version  here.

      Revu for Mac Installation:
      Revu for Mac 1.x users should follow the instructions found here. Revu for Mac 2.x users should follow the instructions found here.

      Please make sure you also check the Revu for Mac Compatibility information for version 1.x or 2.x, depending on the version you’re trying to install.

    2. Locate and double-click the installer, follow the on-screen prompts.
    3. Copy and paste the serial number and product key from License Certificate into their corresponding boxes in the Registration dialog box.
    4. Click Register.
  3. Please contact License & Registration if the registration still fails, and be sure to include complete details about the problem along with the serial number and product key you’re entering.

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