With a Revu 21 subscription, you can now access Revu, Studio, and Bluebeam Cloud with a single Bluebeam ID (BBID). To start working with PDFs in Revu 21, you must first sign in. This article covers how to troubleshoot various issues with the log in process for Revu 21 and Studio.
You encounter either of the following messages when attempting to log into Revu 21 or Studio:
“Unable to sign in.”
“Sorry, this email and password combination doesn’t look quite right…”
These messages may appear for the following reasons:
- You haven’t activated your Revu 21 subscription.
- You entered an incorrect password.
- You attempted to log in without having created a BBID account.
- You entered an incorrect email address.
Need to activate your Revu 21 subscription?
To access Revu 21, you must be assigned as an end user to a subscription plan (Basics, Core, or Complete) or granted Read-only access. When invited, you’ll receive emails to create and confirm your BBID. For more information about onboarding, click here.
Forgot your password?
If you’ve previously created a BBID account, verify that you’re entering the correct password when signing in. If you’ve forgotten your password and would like to reset it, see this article, or follow the directions below when attempting to log in:
- Select Need help signing in? at the bottom of the BBID login screen.
- Select Forgot your Password?
- Enter the email address associated with your BBID account and select Send Reset Instructions.
- Check your email for instructions on resetting your password and then attempt to sign in with your new password.
If the email doesn’t arrive in your inbox, please check your spam or junk email folder, and make sure that firstname.lastname@example.org is on the approved list of senders.
Invited to a Studio Project/Session and can’t sign in?
If you’ve been invited to a Studio Project/Session, the system will recognize the email address used in your invitation email. However, to join the Project or Session, you will first need to create a BBID account for that email address.
For help creating an account, see How to create a new Bluebeam ID (BBID).
Forgot your BBID email address?
When entering your Bluebeam ID, you should see the following login screen if it’s the correct email address associated with your account:
If you or your password manager enter an email address that’s misspelled or invalid, you’ll see a different login screen:
To sign in properly, make sure you spelled your email address correctly and/or locate your original Bluebeam account verification email to confirm the correct BBID.
If you’re still unable to recall the email address associated with your BBID, contact Bluebeam Technical Support via email for assistance.