Rendering issues in Revu

This article applies to:

  • Revu 20
  • Revu 2019

Problem

When working in Revu, the program crashes, freezes, or the document tab appears blank.

Cause

Revu 2019 introduced hardware-accelerated rendering for 2D drawings, which is the default rendering engine in Revu.

Issues can occur when:

  • a computer’s graphics processing unit (GPU) doesn’t meet our minimum hardware requirements
  • a GPU driver is out of date.

Solutions

Confirm that your GPU meets our minimum hardware requirements. Visit your GPU or graphics card manufacturer’s website to ensure it supports OpenGL 3.2 (or above) or OpenGL ES 3.0 (or above).

If your hardware meets requirements

Update the GPU drivers if the manufacturer provides one with OpenGL support. If you’re still experiencing rendering issues, please contact us.

If your hardware does not meet requirements

Set the Revu rendering engine to Software; this will use the Skia Graphics engine instead of the GPU.

To set rendering to Software:

  1. Open Revu .
  2. Go to Revu > Preferences (Ctrl+K).
  3. In the sidebar, click Advanced and then 2D Rendering at the top.
  4. Click Rendering Engine and select Software.
  5. Click OK.

If you’re still experiencing issues, please contact us.

When working in Revu, the program crashes, freezes, or the document tab appears blank.Revu 2019 introduced hardware-accelerated rendering for 2D drawings, which is the default rendering engine in Revu.Issues can occur when:a computer’s graphics processing unit .If your hardware meets requirementsUpdate the GPU drivers if the manufacturer provides one with OpenGL support. If you’re still experiencing rendering issues, please contact usIf your hardware does not meet requirementsSet the Revu rendering engine to Software; this will use the Skia Graphics engine instead of the GPU.To set rendering to Software:Open Revu Go to > Preferences In the sidebar, click  and then 2D Rendering at the top.Click Rendering Engine and select Click If you’re still experiencing issues, please contact us

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