Studio Issue: “A critical operation is taking longer than expected” (2018)

Relevant Products

Bluebeam® Revu® 2018.3 and above


Problem

While working in a Studio Session, a dialog appears, saying:

Please wait… A critical operation is taking longer than expected. This dialog will close when the operation completes.

Cause

Too much Session activity can overwhelm Revu. This dialog prevents user activity during heavy server loads to ensure that all data is synced, so that no information is lost in the process. Once every action reaches each attendee, the dialog will disappear and you will be able to add markups.

Solution

All you need to do is wait for the server to complete the process; the dialog will close when all current activity is processed. If this dialog takes longer than 3-5 minutes to disappear, you can restart the application. 

Related Articles