“Your permission level is limited to Viewer” | Bluebeam Cloud

This article applies to:

  • Bluebeam Cloud — Web
  • Bluebeam Cloud — iOS
  • Bluebeam Cloud — Android

Problem

Upon opening a Bluebeam Cloud project, you encounter the following error message: “Your permission level is limited to Viewer. You may upgrade to claim a higher level.“

BB Cloud limited Viewer permissions

You encounter this error and limited access even though you have a Core or Complete subscription plan. Additionally, other project members confirm you are an Admin in the Team tab. With Viewer permissions, you’re unable to create new projects and can’t access settings or tools you previously could.

Cause

This is caused by a cache issue with the browser/app. To test it, log into Bluebeam Cloud on another device or try a different browser.

Solution

To keep working in Bluebeam Cloud on the same device or in the same browser, you must clear your cache or reinstall the app. Follow the steps below for browser/app troubleshooting.

Bluebeam Cloud via web browser

To clear your browser’s cache:

Bluebeam Cloud via iPad app

To uninstall and reinstall the app:

  1. On your home screen, tap and hold the Bluebeam app icon until a menu appears.
  2. Tap Remove App. Remove Bluebeam Cloud app
  3. When prompted, tap Delete App. To confirm, tap Delete again.
  4. Once the app is uninstalled, reinstall it from the App Store. For reinstallation instructions, click here.

 

Bluebeam Cloud

Troubleshooting

If you have a Core or Complete plan with Member/Admin permissions and are downgraded to a Viewer in Bluebeam Cloud, here are the steps to restore full access.

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