Troubleshooting - Revu 2019
60 ArticlesDo you need help with Revu? Follow our troubleshooting solutions for issues you might encounter when using the software.
Tools and Settings
Activating some settings in Revu may affect how certain tools behave. Learn more about troubleshooting tools in Revu and how to edit tool settings.
Error Messages
Do you see an error message upon login, or when trying to use a tool in Revu? Find out what causes error messages and follow our solutions to get back on track.
“Save As” dialog never appears when creating PDF documents
AutoCAD or AutoCAD LT: Bluebeam PDF printer doesn’t appear in the printer list
Bluebeam PDF printer doesn’t install
Bluebeam PDF printer doesn’t install
Characters change or disappear when I stop editing a markup
Current computer name does not match the licensed computer name
Cursor and markups move unexpectedly
Customized profiles don’t import with the same settings on another system
Deleting a Tool Set is disabled
Digital Signature error: “Signature cannot be created, certificate has been revoked”
Editing a flattened PDF prevents markups from being unflattened
Enabling debugging messages
Error: “File is locked by another user. Would you like to open a read-only copy of this file?”
Error: “SharePoint document failed to download (The specified path, file name, or both are too long)…”
Error: “Stapler has encountered an unsupported file type.”
Error: “The license file could not be found …”
Error: “The media name selected could not be found on the HDI postscript printer PC3 file”
Error: “Your font cache is corrupt, rebuilding now.”
Fatal error when opening Revu
Garbled or distorted text appears when opening PDFs created from Chrome
Gray background after opening a file – Error: “Revu has stopped working”
Highlights are opaque and conceal drawing or text
How to recreate a PDF to fix file-specific issues
Hyperlinks don’t work in Presentation view
Install the latest Bluebeam plugin for your CAD software
Installation Error 1303: “Insufficient privileges to access this directory”
Installation error: “You are attempting to update Revu with a full installation”
Installed fonts don’t appear in Revu
License no longer eligible
Manage pages error in Bluebeam Administrator
Measurements don’t display in your preferred units
Menu Bar is missing
No text or unexpected text styles appear after opening Revu
Notification: Form Creation, OCR and Redaction have been disabled
OCR requires using the 64-bit version of Revu installed on this operating system
Page turns blue when taking a measurement
Pages rotate when printing from Revit to the Bluebeam PDF Printer
Pen tool draws broken lines in Revu with a Microsoft® Surface Pen®
Plugins are grayed out in the Bluebeam Administrator
Print problems – Slowness or documents don’t print correctly
Print problems – Slowness or documents don’t print correctly
RDP LoadLibrary Error 126: “The specified module could not be found”
Rendering issues in Revu
Revu creates a blank PDF from AutoCAD
Revu preferences aren’t opening
Revu Sets: backward compatibility
Single-key keyboard shortcuts aren’t working
The Bluebeam plugin does not appear in my application
The Bluebeam plugin does not appear in my application
The Custom Choice column is empty
The edge is cut off when creating PDFs from AutoCAD
The measurements you create are using an incorrect scale or measurement unit
Tips for highlighting and selecting text
Tips for improving performance
Tips for improving performance
Trial expired when using the AutoCAD, Navisworks, Revit, SolidWorks or SketchUp Pro plugin
TrueType text is clipped at the edge of a sheet or viewport
Update error: “The feature you are trying to use is on a network resource that is unavailable.”
You are unable to properly calibrate your drawings
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