Knowledge Base

“Error Loading Tool Set” in Tool Chest

“Remember me” BBID sign-in option

“Save As” dialog never appears when creating PDF documents

AutoCAD or AutoCAD LT: Bluebeam PDF printer doesn’t appear in the printer list

AutoCAD PDFs don’t contain searchable text

Bluebeam PDF printer doesn’t install

Calculation fields don’t update correctly when filling out a PDF form

Can’t make custom columns or statuses in a Session

Characters change or disappear when I stop editing a markup

Close floating toolbar

Content issues when printing from Revit

Current computer name does not match the licensed computer name

Cursor and markups move unexpectedly

Customized profiles don’t import with the same settings on another system

Deleting a Tool Set is disabled

Digital Signature error: “Signature cannot be created, certificate has been revoked”

Document pans unexpectedly when moving the mouse

Document tabs automatically disappear

Editing a flattened PDF prevents markups from being unflattened

Enabling debugging messages

Error: “File is locked by another user. Would you like to open a read-only copy of this file?”

Error: “SharePoint document failed to download (The specified path, file name, or both are too long)…”

Error: “Stapler has encountered an unsupported file type”

Error: “The license file could not be found …”

Error: “The media name selected could not be found on the HDI postscript printer PC3 file”

Error: “Your font cache is corrupt, rebuilding now.”

Error: License file cannot be found

Fatal error when opening Revu

Garbled or distorted text appears when opening PDFs created from Chrome

Graphical issues in Revu menus and interface

Gray background after opening a file – Error: “Revu has stopped working”

Grouped markups don’t flip properly

Highlight and Select Text aren’t working

Highlights are opaque and conceal drawing or text

How to disable Revu icon flashing on taskbar

How to disable Snap to Content in Measurements

How to recreate a PDF to fix file-specific issues

How to remove duplicate page sizes

How to send log files to technical support

Hyperlinks don’t work in Presentation view

Install the latest Bluebeam plugin for your CAD software

Installation Error 1303: “Insufficient privileges to access this directory”

Installation error: “You are attempting to update Revu with a full installation”

Installed fonts don’t appear in Revu

Manage pages error in Bluebeam Administrator

Measurements panel: “This document has a protected scale”

Menu Bar is missing

My computer seems to perform slowly after installing Revu

No text or unexpected text styles appear after opening Revu

Notification: Form Creation, OCR and Redaction have been disabled

OCR requires using the 64-bit version of Revu installed on this operating system

Page turns blue when taking a measurement

Pages rotate when printing from Revit to the Bluebeam PDF Printer

Pen tool draws broken lines in Revu with a Microsoft® Surface Pen®

Performance issues with line-merged PDFs

Plugins are grayed out in the Bluebeam Administrator

Print problems – Slowness or documents don’t print correctly

Printing from Revu stops before completing

RDP LoadLibrary Error 126: “The specified module could not be found”

Recover Unsaved Changes isn’t responding

Rendering issues in Revu

Resolve “Fatal Error Loading Bluebeam Revu”

Revu 20 backwards compatibility

Revu creates a blank PDF from AutoCAD

Revu hangs or freezes when opening a PDF

Revu not compatible with ARM processors

Revu preferences aren’t opening

Revu Sets: backward compatibility

Revu won’t open after updating

Rotate View vs. Rotate Pages

Single-key keyboard shortcuts aren’t working

Studio error: “Email already exists”

Studio error: “There was a problem uploading an action to the Session”

The AutoCAD page setup defaults to a letter-sized sheet after a PDF is created

The Bluebeam plugin does not appear in my application

The Custom Choice column is empty

The edge is cut off when creating PDFs from AutoCAD

The measurements you create are using an incorrect scale or measurement unit

Tips for improving performance

Tools and menu items are disabled

Tools and menu items are grayed out during a Session

Trial expired when using the AutoCAD, Navisworks, Revit, SolidWorks or SketchUp Pro plugin

TrueType text is clipped at the edge of a sheet or viewport

Truncated file name when printing to Bluebeam PDF Printer

Unable to calibrate a document

Unable to obtain Active and Denied Users in Bluebeam Gateway

Unable to sign in with BBID

Unable to transfer my license because my computer crashed, was lost, stolen, or reformatted

Unsupported 3D subtype PRC

Update error: “The feature you are trying to use is on a network resource that is unavailable.”

You are unable to properly calibrate your drawings