Troubleshooting - Revu 2019
81 ArticlesJump to other versions: Revu 20 Revu 2018 Revu 2017 & Below Do you need help with Revu? Follow our troubleshooting solutions for issues you might encounter when using the software.
“Save As” dialog never appears when creating PDF documents
“Unable to sign in” with BBID
AutoCAD or AutoCAD LT: Bluebeam PDF printer doesn’t appear in the printer list
Bluebeam PDF printer doesn’t install
Can’t make custom columns or statuses in a Session
Characters change or disappear when I stop editing a markup
Close floating toolbar
Content issues when printing from Revit
Current computer name does not match the licensed computer name
Cursor and markups move unexpectedly
Customized profiles don’t import with the same settings on another system
Deleting a Tool Set is disabled
Digital Signature error: “Signature cannot be created, certificate has been revoked”
Disable toolbar from flashing when using Studio
Disabling Snap to Content in Measurements
Document pans unexpectedly when moving the mouse
Editing a flattened PDF prevents markups from being unflattened
Enabling debugging messages
Error: “File is locked by another user. Would you like to open a read-only copy of this file?”
Error: “SharePoint document failed to download (The specified path, file name, or both are too long)…”
Error: “Stapler has encountered an unsupported file type.”
Error: “The license file could not be found …”
Error: “The media name selected could not be found on the HDI postscript printer PC3 file”
Error: “Your font cache is corrupt, rebuilding now.”
Error: License file cannot be found
Fatal error when opening Revu
Garbled or distorted text appears when opening PDFs created from Chrome
Gray background after opening a file – Error: “Revu has stopped working”
Grouped markups don’t flip properly
Highlights are opaque and conceal drawing or text
How to recreate a PDF to fix file-specific issues
Hyperlinks don’t work in Presentation view
I can’t unregister my license because my computer crashed, was lost, stolen, or reformatted
Install the latest Bluebeam plugin for your CAD software
Installation Error 1303: “Insufficient privileges to access this directory”
Installation error: “You are attempting to update Revu with a full installation”
Installed fonts don’t appear in Revu
Manage pages error in Bluebeam Administrator
Measurements panel: “This document has a protected scale”
Menu Bar is missing
My computer seems to perform slowly after installing Revu
No text or unexpected text styles appear after opening Revu
Notification: Form Creation, OCR and Redaction have been disabled
OCR requires using the 64-bit version of Revu installed on this operating system
Page turns blue when taking a measurement
Pages rotate when printing from Revit to the Bluebeam PDF Printer
Pen tool draws broken lines in Revu with a Microsoft® Surface Pen®
Performance issues with line-merged PDFs
Plugins are grayed out in the Bluebeam Administrator
Print problems – Slowness or documents don’t print correctly
Printing from Revu stops before completing
RDP LoadLibrary Error 126: “The specified module could not be found”
Removing duplicate page sizes
Rendering issues in Revu
Resolve “Fatal Error Loading Bluebeam Revu”
Revu 20 backwards compatibility
Revu creates a blank PDF from AutoCAD
Revu not compatible with ARM processors
Revu preferences aren’t opening
Revu Sets: backward compatibility
Revu won’t open after updating
Sending log files to technical support
Single-key keyboard shortcuts aren’t working
Studio error: “Email already exists”
The AutoCAD page setup defaults to a letter-sized sheet after a PDF is created
The Bluebeam plugin does not appear in my application
The Custom Choice column is empty
The edge is cut off when creating PDFs from AutoCAD
The measurements you create are using an incorrect scale or measurement unit
Tips for highlighting and selecting text
Tips for improving performance
Tools and menu items are disabled
Tools and menu items are grayed out during a Session
Trial expired when using the AutoCAD, Navisworks, Revit, SolidWorks or SketchUp Pro plugin
TrueType text is clipped at the edge of a sheet or viewport
Truncated file name when printing to Bluebeam PDF Printer
Unable to calibrate a document
Unsupported 3D subtype PRC
Update error: “The feature you are trying to use is on a network resource that is unavailable.”
You are unable to properly calibrate your drawings
Bluebeam Support Availability
Responses from our support team may take longer than usual due to XCON Anywhere — a unique virtual experience for design and construction professionals driving change and transforming the way our world is built — hosted by Bluebeam from September 28-29.
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