Select the Logging tab to view your Bluebeam log files and provide files to technical support for troubleshooting.
Log Folder - Shows the location of save logs.
Debugging On - When enabled, additional debugging data is kept in the log files. Plug-ins and applications must be restarted before changes to this setting will take effect.
Explore - Click to open the folder that contains the log files.
Clear Logs - Click to delete existing content from the logs. The log file will be recreated.
Clean Temp - Click to delete temporary files from the Bluebeam temporary folder.
E-mail Logs to Support: Click to add the log files to a Zip file named Logs.zip attach it to a new email message addressed to support@bluebeam.com.
If you use web based email:
Click E-mail Logs to Support, then click Cancel.
Click the Explore button to open the folder where the Logs.zip file resides.
Attach the Logs.zip file to an email to support@bluebeam.com.
When sending log files to the support team, please include a description of the problem that you are having, steps that will recreate the prompt, a sample file along with the log files.
Plugin Logs and Application Logs - Click a linked log file name to open the log file in Notepad.