Garbled or distorted text appears when opening PDFs created from Chrome

Problem

Documents created using the Save as PDF function in Google Chrome® , or other Chromium-powered browsers, display garbled text in Revu.

Cause

Recent updates to Chrome, and other Chromium-powered browsers, changed the way the browsers format text data. Support for these updates will be added in a future release.

Solution

Printing to the Bluebeam PDF printer

If you have access to the source information (website), using the Bluebeam PDF printer in place of the Save As PDF function will resolve any text issues. You can also open the affected PDF directly in Chrome and re-print it to the Bluebeam PDF printer from there. 

When saving as PDF using Chrome, or other Chromium-powered browsers, you will need to select Bluebeam PDF in the Printer dialog box (as shown below):

Google Chrome print dialog box

If you don’t see the Bluebeam PDF printer listed,  make sure the printer is installed by doing the following:

  1. Open Revu. Go to Revu > Administrator from the Menu bar.
  2. Click the Printer tab.
  3. If the printer Name field is blank, click the Reinstall Printer button.
  4. Click the Restart button.

You should now see the Bluebeam PDF printer listed when attempting to create a PDF from Chrome.

We recommend using the Bluebeam PDF Printer or the Bluebeam plugin whenever generating PDFs from source files or websites. This will ensure high-quality PDF creation and prevent many file-specific issues from occurring.

Recreating a PDF

If you did not create the PDF and do not have access to the source from where it was derived, then you will need to recreate the affected PDF in Revu. Recreating a PDF serves as a general solution for fixing file-specific corruption issues.

To do this:

  1. Make a copy of the affected PDF(s).
  2. Open the copy in Revu.
  3. Go to File > Create > From File. The File Explorer window appears.
  4. Select the same copy and click Open. The Save As dialog box appears.
  5. Click Save. The file is recreated.

Your PDF has now been recreated using Revu libraries and should display text as normal.

Documents created using the Save as PDF function in Google Chrome® display garbled text in Revu.

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