“Save As” dialog never appears when creating PDF documents

Applies to:

  • Revu 20
  • Revu 2019
  • Revu 2018

Jump to other versions:

Problem

The Save As dialog never displays and a PDF isn’t created when printing to the Bluebeam PDF printer , Bluebeam Stapler, or Bluebeam Plugin .

You can follow relevant steps listed below, based on whether or not you’re experiencing the problem when using the Bluebeam PDF printer or the Bluebeam Plugin with a supported third-party program.

Solution

For issues with the Bluebeam PDF Printer

If you’re creating PDF files using the Bluebeam PDF printer , Bluebeam Stapler function in Revu

  1. Select Start and type Bluebeam Administrator.
  2. Right-click on Bluebeam Administrator and select Run as Administrator.
  3. Click the Printer tab in the Bluebeam Administrator and make sure the Prompt for file name and Open in viewer boxes are checked.
  4. Right-click the Reinstall Printer button and click Uninstall Printer.
  5. After the printer has been uninstalled, click Reinstall Printer to reinstall it.
  6. In the Port Monitor section, located in the lower-right of the page, click Restart.
    The Port Monitor won’t work unless the BBPrint.exe process is running. Please do not remove this from the list of startup items.
  7. Click Apply and OK to apply your settings and close the Bluebeam Administrator.

The first time you try to create a PDF after this, you might see Save As dialogs for previous PDF conversions that didn’t complete. You can click Cancel to abort the ones you don’t want.

For issues with the Bluebeam Plugin

If you’re using the Bluebeam Plugin for Office®, AutoCAD®, Navisworks®, Revit® or SolidWorks®

  1. Complete the steps listed above in the Bluebeam Administrator.
  2. Open the file in Office, AutoCAD or SolidWorks.
  3. On the ribbon, click Bluebeam then click Change Settings.
  4. Ensure the Prompt for file name and Open in viewer settings are checked.
  5. Click Create File.
The first time you try to create a PDF after this, you might see Save As dialogs for previous PDF conversions that didn’t complete. You can click Cancel to abort the ones you don’t want.

Other versions of this article

Revu 2017 and older

Problem

The Save As dialog never displays and a PDF isn’t created when printing to the Bluebeam PDF printer print, Bluebeam Stapler, or Bluebeam plugin create.

Solution

You can follow relevant steps listed below, based on whether or not you’re experiencing the problem when using the Bluebeam PDF printer or the Bluebeam plugin within a supported third-party program.

If you’re creating PDF files using the Bluebeam PDF printer print, Bluebeam Stapler or Create PDF create function in Revu:

  • Open the Bluebeam Administrator:

    Go to Start > All Programs > Bluebeam Software > Bluebeam Administrator.

    In Windows 10 and 8.1, click or press Start and type Bluebeam Administrator.

    -Or-

    Go to Help > Administrator in Revu.

  • Click on the Logging tab, and then the Clean Temp button.

bluebeam-admin-clean-temp

  • Click the Printer tab in the Bluebeam and make sure the Prompt for file name and Open in viewer boxes are checked.
  • Right-click the Reinstall Printer button and click Uninstall Printer.

uninstall-printer

  • After the printer has been uninstalled, click Reinstall Printer to reinstall it.
  • In the Port Monitor section, located in the lower-right of the page, click Restart.

port-monitorNote: The Port Monitor won’t work unless the BBPrint.exe process is running. Please do not remove this from the list of startup items.

  • Click Apply and OK to apply your settings and close the Bluebeam Administrator.

The first time you try to create a PDF after this, you might see Save As dialogs for previous PDF conversions that didn’t complete. You can click Cancel to abort the ones you don’t want.

If you’re using the Bluebeam plugin create for Office, AutoCAD, Navisworks, Revit or SolidWorks:

  • Complete the steps listed above in the Bluebeam Administrator.
  • Open the file in Office, AutoCAD or SolidWorks.
  • On the ribbon, click Bluebeam then click Change Settings.
  • Ensure the Prompt for file name and Open in viewer settings are checked.
  • Click Create File.

Note: The first time you try to create a PDF after this, you might see Save As dialogs for previous PDF conversions that didn’t complete. You can click Cancel to abort the ones you don’t want.

 

In addition to looking at the Revu Help Guide, please check out the Bluebeam Support page where you’ll also find video tutorials and FAQ’s covering PDF Creation using the Bluebeam PDF printer , Bluebeam Stapler, or the Bluebeam plugin within supported programs, such as AutoCAD , Revit , Navisworks , SketchUp Pro , as well as Microsoft Outlook , and Microsoft Office .

 


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