Problem

You are not receiving either your Studio verification email or Studio invitations and notifications. 

Cause

Your emails are likely being forwarded to your junk/spam folder or being blocked by your network administrator. 

Solution

After creating your Studio account using Revu for Mac or Revu or Vu for iPad, you will receive a validation email from do-not-reply@bluebeamops.com. Check your junk/spam folder for the validation email if you haven’t received a message in your inbox. If you still can’t find the validation email, or if you’ve managed to verify your account but are still not receiving Studio emails, you’ll need to contact your IT department to unblock the messages.

If your department is using the SPF Record (Sender Policy Framework) to check authorized email senders, they will need to add the following IP addresses to the list of authorized senders:  

• 54.240.43.6
• 54.240.43.7

Once this has been done, you’ll be able to validate your account and continue receiving emails in Studio.

Troubleshooting

Revu for Mac 2

Studio