Error: "Your permission level is limited to Viewer"

Applies to:

  • Bluebeam on web and mobile

Problem

Upon opening a Bluebeam project, you encounter the following error message: Your permission level is limited to Viewer. You may upgrade to claim a higher level.

You encounter this error and limited access even though you have a Core or Complete subscription plan. Additionally, other project members confirm you are an Admin in the Team tab. With Viewer permissions, you're unable to create new projects and can't access settings or tools you previously could.

Cause

This is caused by a cache issue with the browser/app. To test it, log into Bluebeam on another device or try a different browser.

Solution

To keep working in Bluebeam on the same device or in the same browser, clear your cache or reinstall the app. Follow the steps below for browser/app troubleshooting.

Bluebeam on the web

To clear your browser's cache:

Bluebeam on mobile

To uninstall and reinstall the app, follow these steps:

  1. On your home screen, tap and hold the Bluebeam app icon until a menu appears.
  2. Tap Remove App.
  3. When prompted, tap Delete App. To confirm, tap Delete again.
  4. Once the app is uninstalled, reinstall it from the App Store. For re-installation instructions, click here.

Bluebeam on web and mobile

Troubleshooting

If you have a Core or Complete plan with Member/Admin permissions and are downgraded to a Viewer in Bluebeam on web and mobile, here are the steps to restore full access.