Troubleshooting - Revu 20
103 ArticlesJump to other versions: Revu 2019 Revu 2018 Revu 2017 and older Do you need help with Revu? Follow our troubleshooting solutions for issues you might encounter when using the software.
“Error Loading Tool Set” in Tool Chest
“Remember me” BBID sign-in option
“Save As” dialog never appears when creating PDF documents
AutoCAD or AutoCAD LT: Bluebeam PDF printer doesn’t appear in the printer list
AutoCAD PDFs don’t contain searchable text
Bluebeam PDF printer doesn’t install
Can’t make custom columns or statuses in a Session
Characters change or disappear when I stop editing a markup
Content issues when printing from Revit
Current computer name does not match the licensed computer name
Cursor and markups move unexpectedly
Customized profiles don’t import with the same settings on another system
Digital Signature error: “Signature cannot be created, certificate has been revoked”
Document pans unexpectedly when moving the mouse
Document tabs automatically disappear
Editing a flattened PDF prevents markups from being unflattened
Enabling debugging messages
Error 1723: “There is a problem with Windows Installer package” when attempting to update or reinstall Revu”
Error: “File is locked by another user. Would you like to open a read-only copy of this file?”
Error: “SharePoint document failed to download (The specified path, file name, or both are too long)…”
Error: “Stapler has encountered an unsupported file type”
Error: “The license file could not be found …”
Error: “The media name selected could not be found on the HDI postscript printer PC3 file”
Error: “Your font cache is corrupt, rebuilding now.”
Error: License file cannot be found
Fatal error when opening Revu
Graphical issues in Revu menus and interface
Gray background after opening a file – Error: “Revu has stopped working”
Grouped markups don’t flip properly
Highlight and Select Text aren’t working
Highlights are opaque and conceal drawing or text
How to disable Revu icon flashing on taskbar
How to disable Snap to Content in Measurements
How to recreate a PDF to fix file-specific issues
How to remove duplicate page sizes
How to send log files to technical support
Hyperlinks don’t work in Presentation view
Install the latest Bluebeam plugin for your CAD software
Installation Error 1303: “Insufficient privileges to access this directory”
Installation error: “You are attempting to update Revu with a full installation”
Installed fonts don’t appear in Revu
Manage pages error in Bluebeam Administrator
Measurement markups don’t appear in correct units
Measurements panel: “This document has a protected scale”
Multiple “Save As” dialogs display when creating PDF from plugins or Bluebeam PDF printer
My computer seems to perform slowly after installing Revu
No text or unexpected text styles appear after opening Revu
Notification: Form Creation, OCR and Redaction have been disabled
OCR requires using the 64-bit version of Revu installed on this operating system
Page turns blue when taking a measurement
Pages rotate when printing from Revit to the Bluebeam PDF Printer
Pen tool draws broken lines in Revu with a Microsoft® Surface Pen®
Performance issues with line-merged PDFs
Plugins are grayed out in the Bluebeam Administrator
PostScript (.ps) files remain in folder after printing to PDF
Print problems – Slowness or documents don’t print correctly
Printing from Revu stops before completing
RDP LoadLibrary Error 126: “The specified module could not be found”
Recover Unsaved Changes isn’t responding
Rendering issues in Revu
Resolve “Fatal Error Loading Bluebeam Revu”
Revu 20 backwards compatibility
Revu crashes after installing or updating to Revu 20.1
Revu crashes when editing an autosized textbox or callout markup
Revu creates a blank PDF from AutoCAD
Revu hangs or freezes when opening a PDF
Revu not compatible with ARM processors
Revu preferences aren’t opening
Revu Sets: backward compatibility
Revu won’t open after updating
Rotate View vs. Rotate Pages
Single-key keyboard shortcuts aren’t working
Studio error: “Email already exists”
Studio error: “There was a problem uploading an action to the Session”
Studio Issue: “A critical operation is taking longer than expected”
The AutoCAD page setup defaults to a letter-sized sheet after a PDF is created
The Bluebeam plugin does not appear in my application
The Custom Choice column is empty
The edge is cut off when creating PDFs in AutoCAD
The measurements you create are using an incorrect scale or measurement unit
Tips for improving performance
Tools and menu items are disabled
Tools and menu items are grayed out during a Session
Trial expired when using the AutoCAD, Navisworks, Revit, SolidWorks or SketchUp Pro plugin
TrueType text is clipped at the edge of a sheet or viewport
Truncated file name when printing to Bluebeam PDF Printer
Unable to calibrate a document
Unable to obtain Active and Denied Users in Bluebeam Gateway
Unable to sign into Studio with BBID
Unable to transfer my license because my computer crashed, was lost, stolen, or reformatted
Unsupported 3D subtype PRC
Update error: “The feature you are trying to use is on a network resource that is unavailable.”
When creating a PDF from AutoCAD, the OLE becomes fuzzy and pixelated
Unable to properly calibrate your drawings
Deleting, inserting, or combining pages fails for PDFs in Revu
Error: “Please enter a valid email address. Email address does not exist.”
Error: “Sorry this combination doesn’t look right…”
Error: “OCR module failed – Failed to replace document pages”
Deleting a tool set is disabled
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