Troubleshooting - Revu 21
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Revu 20
Revu 2019
Revu 2018
Revu 2017 and older
Do you need help with Revu? Follow our troubleshooting solutions for issues you might encounter when using the software.
AutoCAD PDFs don’t contain searchable text
AutoCAD or AutoCAD LT: Bluebeam PDF printer doesn’t appear in the printer list
Revu creates a blank PDF from AutoCAD
Canât make custom columns or statuses in a Session
Digital Signature error: âSignature cannot be created, certificate has been revoked”
Customized profiles don’t import with the same settings on another system
Document pans unexpectedly when moving the mouse
Editing a flattened PDF prevents markups from being unflattened
Error: At least one invalid Studio URL has been detected and removed
Error: “Your font cache is corrupt, rebuilding now.”
Error: The server ‘______’ does not support Windows authentication
Error: “This request is not permitted from this version of your client software.”
Error: You do not have permission to access ‘______’
Fatal error when opening Revu
Gray background after opening a file – Error: “Revu has stopped working”
Document tabs automatically disappear
Manage pages error in Bluebeam Administrator
Measurement markups aren’t created
Printing markups using Adobe Acrobat® or Reader®
RDP LoadLibrary Error 126: “The specified module could not be found”
How to remove duplicate page sizes
Rendering issues in Revu
The Bluebeam plugin does not appear in my application
“Save As” dialog never appears when creating PDF documents
The AutoCAD page setup defaults to a letter-sized sheet after a PDF is created
The edge is cut off when creating PDFs in AutoCAD
Highlight and Select Text aren’t working
Trial expired when using the AutoCAD, Navisworks, Revit, SolidWorks or SketchUp Pro plugin
TrueType text is clipped at the edge of a sheet or viewport
Truncated file name when printing to Bluebeam PDF Printer
Common Studio error messages
Unable to properly calibrate your drawings
Studio error: “Email already exists”
Measurements panel: “This document has a protected scale”
Recover Unsaved Changes isn’t responding
Compatibility & System Requirements
Page turns blue when taking a measurement | Revu 21
Characters change or disappear when I stop editing a markup | Revu 21
Cursor and markups move unexpectedly | Revu 21
How to enable debugging messages | Revu 21
Error: “Could not connect to Studio” | Revu 21
Studio Error: “The Project file path is too long.” | Revu 21
Error: “SharePoint document failed to download (The specified path, file name, or both are too long)…” | Revu 21
Error: “Stapler has encountered an unsupported file type” | Revu 21
Files fail to upload or download in Studio because the computer clock is incorrect | Revu 21
How to recover deleted Studio Session documents | Revu 21
Resolve “Fatal Error Loading Bluebeam Revu” | Revu 21
Installed fonts don’t appear in Revu | Revu 21
Menu Bar is missing | Revu 21
Highlights are opaque and conceal drawing or text | Revu 21
Pages rotate when printing from Revit to the Bluebeam PDF Printer | Revu 21
Pen tool draws broken lines when used with a Microsoft Surface Pen | Revu 21
Plugins are grayed out in the Bluebeam Administrator | Revu 21
Bluebeam PDF printer doesn’t install | Revu 21
Documents print slowly or incorrectly | Revu 21
The measurements you create are use an incorrect scale or measurement unit | Revu 21
Single-key keyboard shortcuts aren’t working | Revu 21
Tools and menu items are grayed out during a Studio Session | Revu 21
View mode is now Read-only without a subscription | Revu 21
Unable to sign in with BBID | Revu 21
How to disable Snap to Content in Measurements | Revu 21
Tools and menu items are disabled | Revu 21
“Error Loading Tool Set” in Tool Chest | Revu 21
Revu hangs or freezes when opening a PDF | Revu 21
Bluebeam Account in Read-only mode after subscription expires
“Error creating new contact, error duplicate record. Contact already exists.”
Error: “Oops, something went wrong…” when trying to create a Studio account
Deleting, inserting, or combining pages fails for PDFs in Revu
Error: “A validated email address is required to login. A new validation email has been sent.”
Bluebeam Account Shows as Unpaid/Unassigned
Error: “Please enter a valid email address. Email address does not exist.”
Error: “Sorry this combination doesn’t look right…”
Error: “OCR module failed – Failed to replace document pages”
Error: “We can’t log you in because of an authentication error” | Bluebeam Subscription Management
Deleting a tool set is disabled
Error: “Stapler is not included in your current subscription”
The Custom Choice column is empty
Error: “Your trial will expire in ‘x’ amount of days” | Bluebeam Subscription Management
Error: “converter.warning.symbolic.font.ocr”
Pages are rotated or skewed after running OCR
Error: “The maximum number of seats has been exceeded” | Bluebeam Subscription Management
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