Error: “Revu’s Optical Character Recognition (OCR) software must be installed”

AutoCAD PDFs don’t contain searchable text

AutoCAD or AutoCAD LT: Bluebeam PDF printer doesn’t appear in the printer list

Revu creates a blank PDF from AutoCAD

Can’t make custom columns or statuses in a Session

Digital Signature error: “Signature cannot be created, certificate has been revoked”

Customized profiles don’t import with the same settings on another system

Document pans unexpectedly when moving the mouse

Editing a flattened PDF prevents markups from being unflattened

Error: At least one invalid Studio URL has been detected and removed

Error: “Your font cache is corrupt, rebuilding now.”

Error: The server ‘______’ does not support Windows authentication

Error: “This request is not permitted from this version of your client software.”

Error: You do not have permission to access ‘______’

Fatal error when opening Revu

Gray background after opening a file – Error: “Revu has stopped working”

Document tabs automatically disappear

Manage pages error in Bluebeam Administrator

Measurement markups aren’t created

Printing markups using Adobe Acrobat® or Reader®

RDP LoadLibrary Error 126: “The specified module could not be found”

How to remove duplicate page sizes

Rendering issues in Revu

The Bluebeam plugin does not appear in my application

“Save As” dialog never appears when creating PDF documents

The AutoCAD page setup defaults to a letter-sized sheet after a PDF is created

The edge is cut off when creating PDFs in AutoCAD

Highlight and Select Text aren’t working

Trial expired when using the AutoCAD, Navisworks, Revit, SolidWorks or SketchUp Pro plugin

TrueType text is clipped at the edge of a sheet or viewport

Truncated file name when printing to Bluebeam PDF Printer

Common Studio error messages

Unable to properly calibrate your drawings

Studio error: “Email already exists”

Measurements panel: “This document has a protected scale”

Recover Unsaved Changes isn’t responding

Compatibility & System Requirements

Page turns blue when taking a measurement | Revu 21

Characters change or disappear when I stop editing a markup | Revu 21

Cursor and markups move unexpectedly | Revu 21

How to enable debugging messages | Revu 21

Error: “Could not connect to Studio” | Revu 21

Studio Error: “The Project file path is too long.” | Revu 21

Error: “SharePoint document failed to download (The specified path, file name, or both are too long)…” | Revu 21

Error: “Stapler has encountered an unsupported file type” | Revu 21

Files fail to upload or download in Studio because the computer clock is incorrect | Revu 21

How to recover deleted Studio Session documents | Revu 21

Resolve “Fatal Error Loading Bluebeam Revu” | Revu 21

Installed fonts don’t appear in Revu | Revu 21

Menu Bar is missing | Revu 21

Highlights are opaque and conceal drawing or text | Revu 21

Pages rotate when printing from Revit to the Bluebeam PDF Printer | Revu 21

Pen tool draws broken lines when used with a Microsoft Surface Pen | Revu 21

Plugins are grayed out in the Bluebeam Administrator | Revu 21

Bluebeam PDF printer doesn’t install | Revu 21

Documents print slowly or incorrectly | Revu 21

The measurements you create are use an incorrect scale or measurement unit | Revu 21

Single-key keyboard shortcuts aren’t working | Revu 21

Tools and menu items are grayed out during a Studio Session | Revu 21

View mode is now Read-only without a subscription | Revu 21

Unable to sign in with BBID | Revu 21

How to disable Snap to Content in Measurements | Revu 21

Tools and menu items are disabled | Revu 21

“Error Loading Tool Set” in Tool Chest | Revu 21

Revu hangs or freezes when opening a PDF | Revu 21

Bluebeam Account in Read-only mode after subscription expires

“Error creating new contact, error duplicate record. Contact already exists.”

Error: “Oops, something went wrong…” when trying to create a Studio account

Deleting, inserting, or combining pages fails for PDFs in Revu

Error: “A validated email address is required to login. A new validation email has been sent.”

Bluebeam Account Shows as Unpaid/Unassigned

Error: “Please enter a valid email address. Email address does not exist.”

Error: “Sorry this combination doesn’t look right…”

Error: “OCR module failed – Failed to replace document pages”

Error: “We can’t log you in because of an authentication error” | Bluebeam Subscription Management

Deleting a tool set is disabled

Error: “Stapler is not included in your current subscription”

The Custom Choice column is empty

Error: “Your trial will expire in ‘x’ amount of days” | Bluebeam Subscription Management

Error: “converter.warning.symbolic.font.ocr”

Pages are rotated or skewed after running OCR

Error: “The maximum number of seats has been exceeded” | Bluebeam Subscription Management