Bluebeam Account in Read-only mode after subscription expires

Bluebeam account shows as Unpaid/Unassigned

Error: “Sorry this combination doesn’t look right…”

Error: “Illegal characters in path”

Studio Error: “The Project file path is too long.” | Revu 21

How to use Microsoft Information Protection (MIP) with Revu

Installed fonts don’t appear in Revu | Revu 21

Error: “The maximum number of seats has been exceeded” | Bluebeam Subscription Management

You’re prompted to log into Revu even if you didn’t log out

Error: “The document could not be saved. The process cannot access the file \\?\C:\… because it’s being used by another process.”

Common Studio error messages

Studio error: “Email already exists”

View mode is now Read-only without a subscription | Revu 21

How to disable access to Bluebeam services

Error: “We can’t log you in because of an authentication error” | Bluebeam Subscription Management

Not receiving Bluebeam subscription welcome emails | Bluebeam Subscription Management

Error: “Your font cache is corrupt, rebuilding now.”

Studio display name update isn’t reflected in current or past Sessions or Projects

Measurement tools snap at 45 and 90 degree angles

Deleting, inserting, or combining pages fails for PDFs in Revu

Legend doesn’t show all the markups on a page

Export options for Excel, Word, and PowerPoint aren’t available

Error: “No converter is available for file type ‘.docx'”

PDFs print as blank pages and print preview is blank

The measurements you create use an incorrect scale or measurement unit | Revu 21

Error: “converter.warning.symbolic.font.ocr”

No text or unexpected text styles appear after opening Revu

Plugins are grayed out in the Bluebeam Administrator | Revu 21

Error: “We can’t log you in… contact your Salesforce administrator.” | Bluebeam Subscription Management

Error: “The media name selected could not be found on the HDI postscript printer PC3 file”

Error: Unable to find a Project or Session with ID

How to enable debugging messages | Revu 21

My computer seems to perform slowly after installing Revu

How to disable Revu icon flashing on taskbar

Installation Error 1303: “Insufficient privileges to access this directory”

Error: Disabled by your system admin

Multiple “Save As” dialogs display when creating PDF from plugins or Bluebeam PDF printer

Revu not compatible with ARM processors

Error: “File is locked by another user. Would you like to open a read-only copy of this file?”

Tools and menu items are disabled | Revu 21

Error: “Revu’s Optical Character Recognition (OCR) software must be installed”

“Save As” dialog never appears when creating PDF documents

The AutoCAD page setup defaults to a letter-sized sheet after a PDF is created

“Error creating new contact, error duplicate record. Contact already exists.”

Error: “Your trial will expire in ‘x’ amount of days” | Bluebeam Subscription Management

Trial expired when using the AutoCAD, Navisworks, Revit, SolidWorks or SketchUp Pro plugin

Error: “This request is not permitted from this version of your client software.”

TrueType text is clipped at the edge of a sheet or viewport

Customized profiles don’t import with the same settings on another system

How to remove duplicate page sizes

Error: You do not have permission to access ‘______’

Truncated file name when printing to Bluebeam PDF Printer

The Bluebeam plugin does not appear in my application

Pages are rotated or skewed after running OCR

Unable to properly calibrate your drawings

Error: “Stapler has encountered an unsupported file type” | Revu 21

Compatibility & System Requirements

Error: “Stapler is not included in your current subscription”

RDP LoadLibrary Error 126: “The specified module could not be found”

Tools and menu items are grayed out during a Studio Session | Revu 21

Editing a flattened PDF prevents markups from being unflattened

AutoCAD or AutoCAD LT: Bluebeam PDF printer doesn’t appear in the printer list

Error: “OCR module failed – Failed to replace document pages”

AutoCAD PDFs don’t contain searchable text

Digital Signature error: “Signature cannot be created, certificate has been revoked”

Measurements panel: “This document has a protected scale”

Fatal error when opening Revu

Gray background after opening a file – Error: “Revu has stopped working”

Can’t make custom columns or statuses in a Session

Unable to sign in with BBID | Revu 21

Measurement markups aren’t created

Document tabs automatically disappear

Recover Unsaved Changes isn’t responding

Highlight and Select Text aren’t working

Error: The server ‘______’ does not support Windows authentication

Rendering issues in Revu

Printing markups using Adobe Acrobat® or Reader®

Document pans unexpectedly when moving the mouse

Pages rotate when printing from Revit to the Bluebeam PDF Printer | Revu 21

The edge is cut off when creating PDFs in AutoCAD

Revu creates a blank PDF from AutoCAD

Error: “Please enter a valid email address. Email address does not exist.”

Error: “A validated email address is required to login. A new validation email has been sent.”

Error: “Oops, something went wrong…” when trying to create a Studio account

Pen tool draws broken lines when used with a Microsoft Surface Pen | Revu 21

How to disable Snap to Content in Measurements | Revu 21

Cursor and markups move unexpectedly | Revu 21

Manage pages error in Bluebeam Administrator

Error: “Could not connect to Studio” | Revu 21

Files fail to upload or download in Studio because the computer clock is incorrect | Revu 21

“Error Loading Tool Set” in Tool Chest | Revu 21

Error: At least one invalid Studio URL has been detected and removed

How to recover deleted Studio Session documents | Revu 21

Resolve “Fatal Error Loading Bluebeam Revu” | Revu 21

Error: “SharePoint document failed to download (The specified path, file name, or both are too long)…” | Revu 21

Revu hangs or freezes when opening a PDF | Revu 21

Highlights are opaque and conceal drawing or text | Revu 21

Menu Bar is missing | Revu 21

Single-key keyboard shortcuts aren’t working | Revu 21

Documents print slowly or incorrectly | Revu 21