Error: "We can't log you in because of an authentication error" | Org Admin

Applies to:

  • Revu 21
  • Bluebeam on web and mobile

Problem

You attempt to log in to Org Admin and get the following error: " Problem Logging In: We can't log you in because of an authentication error."

Causes

You're receiving this login error for one of the following reasons:

  • You didn't accept the email invitation to start managing your Revu 21 subscription(s).
  • You're not an Org Admin for your Bluebeam account.

  • Your Revu 21 subscription is for one seat.

  • You haven't purchased a Bluebeam Plan (Basics, Core, or Complete).
  • You're attempting to log into a server region that doesn't contain your account or subscription(s).

Solutions

Accept email invitation

If you purchased more than one seat for, or upgraded to Revu 21, you're an Org Admin for your Bluebeam account by default. To start managing your subscription via Org Admin, you must first accept your email invitation. For more information about accessing and setting up your account, visit Bluebeam Subscription Onboarding.

If you never received an email invitation or if your email invitation has expired, please contact Bluebeam Technical Support.

Request Org Admin access

If you can sign in to Revu 21, Bluebeam on web and mobile, and/or Studio with your Bluebeam ID (BBID), then your account has been set up with End User access. However, you must have Org Admin access to use Org Admin. Reach out to the Org Admin(s) for your Bluebeam account (i.e., license owner and/or IT dept.) to request access.

For more information about editing permissions for users, please see the Org Admin Guide.

Purchase a Revu 21 subscription

If you haven't purchased or upgraded to Revu 21 yet, you won't be able to access Org Admin — even with an existing BBID. For purchasing options, visit the Bluebeam Webstore and be sure to select the correct location and region from the dropdown menus at the top of the page.

Select the server region associated with your account

Before logging into Org Admin, you must select the correct server region for your account: Germany, United States, Australia, United Kingdom, or Sweden.

To confirm your account's server region, locate the invitation email and/or welcome email that was sent to you after purchasing or upgrading to Revu 21. These emails confirm the server region for your subscription plan(s). Can't find your onboarding emails? Contact us for additional help.

Bluebeam on web and mobile

Revu 21

Subscription

Subscription Management

When you attempt to log into Org Admin, you receive an error. Here's why.