Deleting, inserting, or combining pages fails for PDFs in Revu

Applies to:

  • Revu 21
  • Revu 20

Problem

When you attempt to insert pages into a PDF in Revu, or combine PDFs using the Bluebeam Stapler, the insert/combine function fails without displaying an error message. If you try to delete pages from the same PDF in Revu, the following error message appears:

Error occurred while attempting to delete pages. If this issue persists, please contact support@bluebeam.com.

Error deleting pages in Revu

Cause

If you’re encountering these issues, your PDF contains one or more broken bookmarks, hyperlinks, and/or spaces Spaces.

Solution

To restore the ability to insert, combine, and/or delete pages, you must remove any broken bookmarks from your document. If you need to remove broken hyperlinks or spaces Spaces, you’ll need to recreate the PDF.

Move bookmarks up a level

Before removing any broken elements from your PDF, first try moving nested bookmarks to see if this resolves the issue.

  1. Open the bookmarksBookmarks panel (Alt+B).
  2. Select a bookmark that’s nested under a parent bookmark.
  3. Click and drag the bookmark to move it up to the same level as the parent bookmark.
  4. Repeat this for all nested bookmarks.

Audit bookmarks

If moving bookmarks doesn’t work, try removing all broken bookmarks from your PDF. To do this, use the Audit Bookmarks feature in Revu:

  1. Open the PDF encountering issues in Revu.
  2. Go to the bookmarksBookmarks panel (Alt+B).
  3. At the top of the panel, select Bookmarks > Audit Bookmarks.
  4. A pop-up will display how many broken bookmarks were found in your PDF. To close it, select OK.
  5. After running the audit, broken bookmarks are marked with a red X in the bookmarksBookmarks panel. To remove the broken bookmarks from your PDF, select multiple by holding Ctrl or Shift while clicking them and press Delete.
  6. Save the PDF (Ctrl+S) and reattempt to insert, combine, or delete pages.
Alternatively, you can recreate the PDF in Revu to remove all bookmarks, including broken ones. However, this approach will flatten any existing markups on the document.

Recreate PDF

If your document doesn’t contain any broken bookmarks, you must recreate the PDF. To do this, follow these steps:

  1. Make a copy of the document by selecting File > save_asSave As (Ctrl+Shift+S) and save it with a different file name.
  2. Open the saved copy of the PDF in Revu.
  3. If applicable, delete any markups on the PDF. To do this:
    1. Open the markups_list_summaryMarkups List (Alt+L).
    2. Select a markup and press Ctrl+A to select all markups.
    3. Press Delete.
  4. Save the PDF copy by selecting File > saveSave (Ctrl+S) and then close it.
  5. In Revu, go to File > Create > createFrom File (Ctrl+N).
  6. In the File Explorer, choose the PDF copy you just saved. Select Open.
  7. In the Save As dialog, select Save to recreate the PDF in Revu.
  8. If you had markups on the original PDF, you can reimport them. To do this:
    1. Go to the markups_list_summaryMarkups List > Markups > importImport.
    2. In the File Explorer, choose the original PDF with all your markups and select Open.

    Revu 21

    Revu 20

    Troubleshooting

    Error Message

    Learn how to troubleshoot PDFs that receive an error when you try to delete, insert, or combine pages in Revu.