Error: "This request is not permitted from this version of your client software."

Applies to:

  • Revu 21
  • Revu 20

Problem

While attempting to access Bluebeam Studio, you receive an error message:

"This request is not permitted from this version of your client software."

Solution

If you're trying to access Studio on an international server, Revu 20 or Revu 21 is required. For more information about finding your version number, please see this article.

If you're trying to access Studio on the US server and receive this message, please contact support.

Find your server

To confirm which server you're accessing, follow the steps below for your version of Revu.

  1. Open Revu.
  2. Select Revu > Preferences.
  3. Select Studio from the left-hand menu.
  4. Select the flag icon to open the dropdown menu of Studio servers.