Tools and menu items are grayed out during a Session

Problem

Some tools or menu items are grayed out while you’re working in a Session.

Causes

You’re trying to use a tool that edits document content

When working in a Session, you can place markups and create annotations on a document. However, any actions that can edit the document's content are disabled in Sessions and appear grayed out.

The following actions are disabled in Sessions:

• Add Bookmark
• Rotate Page
• Delete Page
• Replace Pages
• Custom statuses
• Custom columns
• Any other actions that edit document content

The Session host has restricted your permissions

The Session host can restrict an Attendee's ability to save, print, or add markups to documents in the Session. If those menu items appear grayed out during a Session, the host likely didn’t give you permission to perform those actions.

You don't have a Bluebeam plan

In Revu 21, non-subscribers have limited access to markups and styles. For more information about working in Revu and Studio without a subscription, see How to work in Revu 21 without a subscription.

Solutions

If you’re trying to use a tool that edits document content

You’ll have to move the document out of the Session and make your edits offline. When finished, you can re-upload the document to the Session. For more information, please see Can’t make custom columns or statuses in a Session.

If the Session host restricted your permissions

Ask the Session host to change your permissions.

If you don't have a Bluebeam plan

Ask your account’s Org Admin to check if you’re assigned to a subscription plan. If you’re an Org Admin, you’ll need to assign yourself a Basics, Core, or Complete seat. See the Bluebeam Subscription Management Guide for instructions on how to assign end user access.

Troubleshooting

Revu 20

Revu 21

Studio

Markup