Send log files to technical support

Applies to:

  • Revu 21
  • Revu 20

Access Log Files

When experiencing technical issues with Revu, sending your log files to Bluebeam Technical Support will help identify and solve the problem(s) more quickly.

Access log files in Revu

Follow these steps to retrieve your log files from within Revu:

  1. Open Revu.
  2. Go to Revu > Preferences (Ctrl+K).
  3. From the sidebar, select Admin.
  4. Under the Options tab, select Explore Log Folder.

A file viewer window will pop up with your log files.

Access log files outside of Revu

If you cannot access Revu, open Windows File Explorer, and navigate to:
C:\Users\Your Windows Username\AppData\Local\Bluebeam\Revu\Your Year of Revu

App data is a hidden folder. To show this folder:
  • In Windows 10, go to the View tab, and select to show Hidden items.
  • In Windows 11, select View > Show > Hidden items.

Email Log Files

Complete the following steps to save and send your log files to Bluebeam Technical Support:

  1. Select all log files using Ctrl+A.
  2. Right-click the selected files and select Send to > Compressed (zipped) folder.
  3. Name the zipped folder and press Enter or OK.
  4. In a new email to support@bluebeam.com, attach the new zip folder of your log files.

    Be sure to include your contact information and as much information as possible about your technical issue in the email, then hit Send. This will create an official case with Bluebeam Technical Support.

If you already have an existing technical support case, reply and attach your log files to the most recent email pertaining to your ticket. This will ensure a timely and accurate response from Bluebeam Technical Support.

How-To

Revu 21

Revu 20

Error Message

Learn how to access your log files and send them to Bluebeam Technical Support so we can fix your issue.