Error: Stapler is not included in your current subscription

Applies to:

Revu 21

Revu 20

Problem

When attempting to send a document to the Bluebeam Stapler or Bluebeam PDF Printer, you receive the following error message: "Stapler is not included in your current subscription. Please login to Revu or update your subscription to access this feature."

Cause

If you're a Revu 21 user and receive this error, your Bluebeam account is in a Read-only or Unassigned state. When you receive this error while using Revu 20, you have a side-by-side installation with Revu 21.

Solution

Depending on the version of Revu you're using, check out the possible solutions below.

Revu 21

To check your subscription access, sign into Revu 21 and select your email address in the upper right corner. If you see Package: Unassigned under your account details, this means you have Read-only access to Revu 21. Contact your Org Admin (i.e., license owner and/or IT dept.) and ask them to modify your subscription access to Basics, Core, Complete, or Max.

If you're an Org Admin for your account, you can modify your subscription access or deactivate/reactivate your account via Org Admin. Be sure to sign out of Revu 21 before you make any changes to your account.

If you choose to deactivate and reactivate your account, you'll need to accept a new invitation and reconfirm/recreate your Bluebeam ID via email.

Revu 20

If you're using Revu 20 but also have Revu 21 installed, you must uninstall Revu 21 and the corresponding OCR to regain access to the Bluebeam Stapler and Bluebeam PDF Printer. Follow the steps from Microsoft support about how to uninstall apps and programs, making sure to remove Bluebeam Revu x64 21 and BluebeamOCR 21. Once you've uninstalled Revu 21 and its OCR, follow these steps:

  1. Restart your computer.
  2. Open Revu.
  3. Select Revu > Administrator and access the Bluebeam Stapler and Bluebeam PDF Printer.