Renew your subscription

Applies to:

  • Revu 21

Bluebeam subscriptions are renewed annually. You can choose to manually or automatically renew your subscription when it expires. See Renewal methods for more information on each renewal method.

To view your existing Bluebeam subscriptions, see Find your previous purchases. To view and update information related to your Bluebeam Webstore account, including addresses and payment information, see View and update your Webstore account.

For answers to frequently asked questions, see the Subscription Renewal FAQs.

If you have a reseller or account manager, please contact them directly about your renewal.

Purchasing a new subscription instead of renewing may result in disruption of service.

Renewal methods

Bluebeam offers the following subscription renewal methods. Renewal methods are applied at the account level. Note that the renewal methods available for your account depend on your region.

Renewal method

Region availability

Description

Action you need to take

Is payment automatic?

Auto Charge

US and Canada only

Bluebeam sends you reminder emails 60 days and 35 days prior to your subscription expiration date.

Bluebeam sends you an invoice on your renewal date.

Your payment method is automatically charged on your renewal date.

This option is only available for accounts in the US or Canada.

To enroll in Auto Charge, see Enroll or unenroll in Auto Charge or Auto Invoice. For more information on Auto Charge, see the Auto Charge and Auto Invoice FAQs.

No action is needed by you.*

*If your payment fails, you must manually pay your invoice.

Yes

Auto Invoice

Countries outside of the US and Canada

Bluebeam sends you reminder emails 60 days and 30 days prior to your subscription expiration date.

Bluebeam sends you an invoice 30 days prior to your subscription expiration date.

This option is only available for accounts outside the US or Canada.

To enroll in Auto Invoice, see Enroll or unenroll in Auto Charge or Auto Invoice. For more information on Auto Invoice, see the Auto Charge and Auto Invoice FAQs.

Review and pay the invoice.

No

Not enrolled in a renewal method

All regions

If you are not enrolled in Auto Charge or Auto Invoice, Bluebeam sends you reminder emails 60 days, 35 days, and 7 days prior to your subscription expiration date.

Renew your subscription via the Webstore.

No

Enroll or unenroll in Auto Charge or Auto Invoice

When making your first purchase:

Auto Charge or Auto Invoice is automatically enabled when you purchase your first subscription in the Webstore.

After purchasing:

To enroll or unenroll in Auto Charge or Auto Invoice for your account, log in to the Webstore, and select one of the following on the Subscriptions page:

  • Renew Subscriptions with Credit Card to enroll in Auto Charge (for accounts with a billing address in the US or Canada).

  • Renew subscriptions with Invoice to enroll in Auto Invoice (for accounts with a billing address outside the US or Canada).

 

Manually pay for your subscription renewal

If you're not enrolled in Auto Charge or Auto Invoice and your subscription is set to expire:

Org Admins can log in to the Webstore and select Renew now for a subscription up to 14 days past the expiration date. The subscription is added to your cart where you can complete your purchase.

If payment is not made, your account will be suspended on day 7 after your account expiration, and you will have Read-only access only. Your account will be reinstated after payment is made.

If you're enrolled in Auto Invoice, or if you're enrolled in Auto Charge and your payment failed:

Renewal invoices are automatically sent via email from billing. Select Pay Online in the invoice to complete your payment via a secure Stripe link. You also have the option to pay by wire transfer or check.

If you can't locate your renewal invoice, see I can't find my invoice. What should I do?

If payment is not made, your account will be suspended on day 7 after your account expiration, and you will have Read-only access only. Your account will be reinstated after payment is made.

 

Subscription renewal FAQs

Contact us for assistance:

  • US: 866-496-2140 (8:00am–8:00pm ET M–F) or email sales@bluebeam.com

  • UK: +44-(0)-203-868-9061 (8:30am–5:30pm GMT M–F) or email sales.uk@bluebeam.com (for Germany: sales.de@bluebeam.com; for Sweden and Norway: inside.se@bluebeam.com)

  • Australia: 07-3608-5800 (9:00am–5:00pm AEST M–F) or email sales.au@bluebeam.com

Contact us at sales@bluebeam.com with the old and new details to ensure your invoice is sent to the correct address.

Contact us for assistance:

  • US: 866-496-2140 (8:00am–8:00pm ET M–F) or email sales@bluebeam.com

  • UK: +44-(0)-203-868-9061 (8:30am–5:30pm GMT M–F) or email sales.uk@bluebeam.com (for Germany: sales.de@bluebeam.com; for Sweden and Norway: inside.se@bluebeam.com)

  • Australia: 07-3608-5800 (9:00am–5:00pm AEST M–F) or email sales.au@bluebeam.com

Auto Charge and Auto Invoice FAQs

Renewal via Auto Charge or Auto Invoice happens at the account level rather than for each individual subscription. If your account is enrolled in Auto Charge or Auto Invoice, all active subscriptions renew using the selected renewal method.

For more information on each renewal method, see Renewal Methods.

No. Auto Charge is only available for accounts in the US or Canada. Auto Invoice is only available for accounts outside the US or Canada.

You can confirm that you're enrolled in Auto Charge or Auto Invoice in the following ways:

  • Log in to the Webstore and check if Renew Subscriptions with Credit Card (Auto Charge) or Renew Subscriptions with Invoice (Auto Invoice) is toggled on.

  • Check your renewal invoice–if your invoice begins with AC, you are enrolled in Auto Charge; if your invoice begins with AIN, you are enrolled in Auto Invoice.

To find your invoice, do the following:

  • Check your spam or junk folder for the email from Bluebeam.

  • Log in to the Webstore and select Transaction History to see your payment history and invoice.

  • If you can't locate your renewal invoice, contact us for assistance:

    • US: 866-496-2140 (8:00am–8:00pm ET M–F) or email sales@bluebeam.com

    • UK: +44-(0)-203-868-9061 (8:30am–5:30pm GMT M–F) or email sales.uk@bluebeam.com (for Germany: sales.de@bluebeam.com; for Sweden and Norway: inside.se@bluebeam.com)

    • Australia: 07-3608-5800 (9:00am–5:00pm AEST M–F) or email sales.au@bluebeam.com

Yes. If you have the correct permissions, you can opt out of Auto Charge or Auto Invoice anytime, and your subscription will end at the next renewal date. You can also opt back in later if you'd like to continue renewing automatically. See Enroll or unenroll in Auto Charge or Auto Invoice for more information.

If you're not enrolled in Auto Charge or Auto Invoice, you must renew your subscription manually. See Manually pay for your subscription renewal for more information.

With Auto Charge, your subscription renews automatically on an annual basis and your access continues uninterrupted.

  • Bluebeam sends you reminder emails 60 days and 35 days prior to your end date.
    Bluebeam sends you an invoice on your renewal date.

  • Your credit card will be charged on the renewal date of your contract.

  • If the payment fails to process and the invoice remains unpaid:

    • Your subscription will be suspended on day 7 after your subscription expiration date, and you'll have Read-only access only. You must manually pay your invoice to reinstate your subscription.

    • Your subscription will be canceled on day 14 after your subscription expiration date, and you'll lose access to Revu and Bluebeam on web and mobile. Once canceled, the subscription cannot be reinstated; you must purchase a new subscription.

With Auto Invoice, you must renew your subscription by manually paying your invoice.

  • Bluebeam sends you reminder emails 60 days and 35 days prior to your end date.
    Bluebeam sends you an invoice 30 days prior to your end date.

  • If you do not pay the invoice by your subscription expiration date, your account will be suspended on day 7 after the subscription expiration date, and you will have Read-only access only.

  • Once your account is suspended, you'll need to manually pay your invoice to reinstate your account.

If the payment fails to process and the invoice remains unpaid:

  • Your subscription will be suspended on day 7 after your subscription expiration date, and you'll have Read-only access only. You must manually pay your invoice to reinstate your subscription.

  • Your subscription will be canceled on day 14 after your subscription expiration date, and you'll lose access to Revu and Bluebeam on web and mobile. Once canceled, the subscription cannot be reinstated; you must purchase a new subscription.