Enabling debugging messages

Enabling the debugging feature

To help resolve issues you may experience in Revu, the Bluebeam Administrator offers a debugging feature that adds additional information to your log files. To enable this feature, perform the following steps:

1. Open Revu.
2. Go to Revu > Preferences (Ctrl+K).
3. In the Admin section, select the Extended Debugging box.
4. Click OK.

Send log files to Bluebeam

To report an issue through Revu and create a support case with Bluebeam Technical Support, perform the following steps:

1. Open Revu.
2. Go to Help > Report an Issue. From the Attach Log Files dialog, select Yes.
   Your default email application will open a new message with a .zip file attachment that contains the log files.
3. In the body of the email, include your contact information and as much detail about the issue as possible.

If reporting an issue doesn’t open your default email application, follow the steps below with your primary email platform to report the issue and send log files to Bluebeam Technical Support.

1. Open Revu.
2. Go to Revu > Preferences (Ctrl+K).
3. In the Admin section, click Explore Log Folder.
   
4. Save and attach the Logs.zip file found in the folder to an email addressed to support@bluebeam.com.
   Include as much information as possible about the issue, along with your contact information in the body of the email, and click Send. This creates a support case with Bluebeam Technical Support.

Troubleshooting

Preferences

Revu 21

Revu 20