Onboarding & Troubleshooting
Getting Started
Common Issues
Error: “We can’t log you in because of an authentication error”Error: “Oops, something went wrong…” when trying to create a Studio accountBluebeam account shows as unpaidUnable to sign in with BBIDMeasurements don't appear in correct unitsStudio error: “Email already exists”Page turns blue when taking a measurement “Error creating new contact, error duplicate record. Contact already exists.”Tools and menu items are grayed out during a Session
Popular Topics
Subscription renewal scheduleHow to view your workspace in Dark ModeBackup and restore settingsHow to save time with OCR and Batch LinkBackup and restore settingsHow to create and save custom markups in the Tool ChestCollaborate in Bluebeam StudioBluebeam Cloud FAQHow to add and edit interactive stamps
Featured Support Topics
Resources &
Contact Support
Contact Support
Still can’t find what you’re looking for? Learn from peers in Bluebeam Community, explore Bluebeam University product training courses, or submit a ticket so we can provide you with personalized assistance.
Bluebeam Community
Learn from other Bluebeam users in an online, peer-to-peer community where you can make your voice heard.
Bluebeam University
Enroll in online, self-paced courses with Bluebeam University to learn more about your Bluebeam product.
Need additional support? Submit a ticket and let us know how we can help.
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