Registration Error: "License failed to unregister, please check network connectivity and try again"

Problem

When attempting to unregister Revu, you see the following error message:

"License failed to unregister, please check network connectivity and try again."

Cause

There are several possible causes for this error message:

  • A firewall is preventing the Bluebeam registration server from communicating with your machine.
  • Your machine doesn't have an internet connection.
  • You are running Revu 2015.5 or 2015.6 and cannot unregister due to Microsoft ACS retirement.
  • Your system clock is off by more than five (5) minutes.

Solution

Please ensure that you have a valid internet connection and contact your local network administrator to resolve any connection issues due to established firewalls.

Troubleshooting

Revu 20

Legacy

Error Message

Licensing & Registration

When attempting to unregister Revu, you see the following error message: "License failed to unregister, please check network connectivity and try again." There are several possible causes.