Recreate PDFs with file-specific issues

Applies to:

  • Revu 21
  • Revu 20

Problem

You're having the following issues with a specific file or group of files:

  • An error message appears reading: "Object reference not set to an instance of an object."
  • Certain markups or tools don't work in a specific PDF.

Cause

One of your files, or group of files, may be corrupted. Common causes of file corruption include:

  • PDF conversion. Certain PDF converters produce low-quality PDFs.
  • Uploading or saving a PDF. File corruption can occur when another system process interrupts the saving or uploading of a PDF.

Solution

Recreating a PDF serves as a general solution for fixing file-specific corruption issues. It generates a new PDF around the original content while clearing the file of most instances of corruption. You will then be able to re-import your markups onto a new PDF. To recreate a PDF, follow the steps below.

Export markups

  1. Go to Markups List > Markups > Export Markups.
  2. Save the export in a location that's easy to access.

Create a new PDF

  1. Create a copy of the affected PDF.

  2. Open the copy in Revu.

  3. Delete any markups on the PDF.

    Use the Markups List to select all markups and press Delete.

  4. Save the copy, then close the file.

  5. Go to File >  Create > From File.

  6. Select the same copy, and confirm that you want to overwrite the file.

Import markups

  1. Go to Markups List > Markups >  Import.
  2. Select the exported markups file (.bax) and click Open.

The newly generated file will now have all of your markups.

We recommend using the Bluebeam PDF Printer or the Bluebeam plugin whenever you generate PDFs from the source files. This will ensure high-quality PDF creation and prevent many file-specific issues from occurring.

For Revu 21 users, you must have a Core or Complete subscription plan to use Bluebeam plugins.

How-To

Revu 21

Performance

Revu 20

You are having the following issues with a specific file or group of files: An error message appears reading: "Object reference not set to an instance of an object." Certain markups/tools don't work in a specific PDF.