Error: "A validated email address is required to login. A new validation email has been sent."
Applies to:
- Revu 21
- Revu 20
Problem
When you attempt to log in to Studio or join a Session or Project, you receive one of the following (or similar) error messages:
A validated email address is required to login. A new validation email has been sent.
Something's not quite right. Please check that your email, password, and region are correct. If your account isn't validated or you forgot your password, click 'Reset password or validate email' to complete your setup.
Cause
Your account wasn't validated via the link in your account validation email.
Solution
To validate your Bluebeam ID (BBID), reset your password to generate a new validation link and email.
If you continue to encounter issues, email support@bluebeam.com and attach a screenshot of your BBID validation email.
Revu 21
Revu 20
Troubleshooting
Error Message
Studio
