Error: "A validated email address is required to login. A new validation email has been sent."

Problem

When you attempt to log in to Studio or join a Session/Project, you receive one of the following (or similar) error messages:

A validated email address is required to login. A new validation email has been sent.

Something's not quite right. Please check that your email, password, and region are correct. If your account isn't validated or you forgot your password, click 'Reset password or validate email' to complete your setup.

Cause

Your account wasn't validated via the link in your account validation email.

Solution

To validate your Bluebeam ID (BBID), reset your password to generate a new validation link and email.

1. Go to your account settings page: Select Account Settings Region
   US Region
   UK Region
   DE Region
   AU Region
   SE Region
2. In the Sign In tab, enter your BBID.
3. Select Reset password or validate email at the bottom of the Sign In screen.
   
4. In the Reset password or validate email dialog, enter your BBID and select Send email.
5. Check your email for a reset message and follow its instructions.
   
   If the email doesn't appear in your Inbox, please check your spam or junk folder and ensure do-not-reply@bluebeamops.com is on the approved list of senders.

If you continue to encounter issues, email support@bluebeam.com and attach a screenshot of your BBID validation email.

Revu 21

Revu 20

Troubleshooting

Error Message

Studio