Support services overview

The Bluebeam Technical Support team is here to provide best-in-class technical support for everyone from small business to enterprise users.

Bluebeam offers two levels of technical support: Premium and Legacy, with the greatest depth of support given to our newest products on supported operating systems.

To learn about our product support lifecycle policy, click here. Need additional support? Reach out and let us know how we can help.

Premium support

Receive comprehensive support to keep your software running smoothly:

• Troubleshooting

• Answers to feature-related questions

• Regularly updated support resources

• Access to our experienced technical support staff via email and phone (phone support for subscription based-solutions only)

• Free version upgrades (subscription-based solutions only)

Premium support is offered for the following products:

• Revu 21*

• Revu 20*

• Bluebeam Cloud
  

• Revu for iPad

• Vu for iPad

• Studio Prime

*Some versions of Revu 21 and Revu 20 are under Legacy support. For more information, see our Product Support Lifecycle Policy.

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Legacy support

Get answers to questions about:

• Basic workflows

• General product features

• Licenses (License registration may continue to work but cannot be guaranteed due to third-party dependencies and the unsupported nature of these retired versions.)

Legacy support is offered for the following products:

• Studio Enterprise (end of support for this product is December 31, 2024)

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Unsupported products

Bluebeam does not offer troubleshooting or support for any product that has been made end-of-life. Help articles and guides are available on our support site as a resource. To learn more about products that are approaching or have reached End of Support, please see Bluebeam End of Life (EOL) Support.

Unsupported products include the following:

• Revu 2019 and older

• Vu 2017 and older

• Drawings

• Project Rover

• Revu for Mac

• Bluebeam Q

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Learning Resources

Bluebeam offers an array of options to help individuals and teams get up to speed with Bluebeam:

• Bluebeam University – Get the most out of your Bluebeam software by taking the right course for you – self-paced or live.

• Free in-depth webinars and how-to videos – Attend live, interactive training sessions or browse our library of on-demand webinars.

• Support site – Browse our extensive online documentation, including help articles, guides, FAQs, and training materials.

• Next-level training – View options for workflow consulting, instructor-led training, and Bluebeam certifications.

• Bluebeam Community – Build connections with Bluebeamers around the world.

• Resource Hub – Explore the latest trends in digital construction.

Product Resources

Revu 21

Revu 20

Revu for iPad

Bluebeam Cloud

Studio Enterprise

Studio Prime