Error: "We can't log you in… contact your Salesforce administrator." | Org Admin Guide

Applies to:

  • Revu 21

Problem

When attempting to log into Org Admin and/or the Bluebeam Webstore, you receive the following error message:

Error message: We can't log you in in...contact your Salesforce administrator

Cause

If you're using a bookmarked link and/or a link in which the server region isn't cached, you can't access your account.

Solution

Use the following links for Bluebeam account management. When prompted, select the correct server region for your account(s).

Before signing into the Bluebeam Webstore, be sure to choose the Location/Currency and Server Region from the dropdowns at the top of the page.

For more information about managing your subscription seats, please visit the Org Admin Guide. If you need to access purchase information for your subscription(s), click here. To learn more about upgrading/downgrading your subscription plan(s), see this article.

Bluebeam on web and mobile

Revu 21

Subscription

Manage Subscription