Error: "Email already exists"

Problem

When you attempt to change the email address of your Studio account, you receive the following error:

"Email already exists {0}"

Cause

This error occurs when:

1. You have an existing Bluebeam ID (BBID) with your original email address.
2. You receive an invitation to a Studio Session or Project using a new email address.
3. Studio automatically creates a placeholder account for this new email address.
4. You attempt to update your existing BBID to use this new email address.

Since the new email address is already associated with the placeholder account, you can't use it for your existing account until you free up that email address.

Solution

To fix this issue, you'll need to complete two main tasks. First, activate the placeholder account that's already using your new email address. Then, change that account's email to something else, which frees up your new email for use with your original account.

Create the placeholder account for your new email address

You can create a BBID in the following ways.

• Sign up in Revu. In Revu, select Sign In in the upper right corner, and then select Sign Up.

• Go to your Studio portal page and select Sign Up: Select your server region.

  Studio US
  Studio CA
  Studio UK
  Studio DE
  Studio AU
  Studio SE
  

• Add a new user in Org Admin. Account administrators can generate a BBID by adding a new user to your account in Org Admin.

• Sign up for a trial of Bluebeam. Once the trial ends, your BBID will remain active as an unpaid collaborator.

• Accept a Studio invitation. In the Studio Session or Project email invitation, select Create Account to create a BBID.

• Begin checkout on the webstore. The email and password set during the checkout process becomes your BBID. Note that you do not have to complete a purchase to create a BBID.

• Join our Academic Program. Qualifying academic users at high schools, colleges, universities, and registered apprenticeships are invited to apply for an account.

After completing any of these steps, you'll receive a Bluebeam verification email containing a link to validate your new BBID. You can't access Bluebeam products—including Revu, Bluebeam on web and mobile, Bluebeam University, and Bluebeam Community—until you validate your BBID.

Free up the new email address

1. Log out of the BBID you created.
2. Go to your Studio server account page: Select Server Region
   US Region
   UK Region
   AU Region
   DE Region
   CA Region
   SE Region
3. Sign in with the BBID you created.
4. Under Email Address, select Edit.
5. Enter an unused email address, and select Save. Be sure to use an email address you have access to, such as a personal email address. This temporary email address is only being used to free up your desired email address for your original account.

You'll receive an email containing a link to validate your new email address. Go to your inbox, open the validation email, and select Change My Bluebeam ID.

Change the email on your original Studio account to your new email address

1. Log out of all Bluebeam accounts on all devices.
2. Go to the Bluebeam Accounts page for your region.
   US Region
   UK Region
   AU Region
   DE Region
   CA Region
   SE Region
3. Log in using your original email address and password.
4. Select Change next to Email.
5. Enter your final, desired email address, and select Save.
6. Check the inbox of your new email address for a validation email, and select Change My Bluebeam ID to validate your account.

If you've completed this process and are still experiencing issues, please contact us for further assistance.

Troubleshooting

Revu 20

Revu 21

Studio