Submit Support Ticket

Submit Support Ticket

To protect the health and safety of our employees and their families during the ongoing COVID-19 crisis, we’re working with a reduced staff and it may take longer than normal for us to help you. Your business is important to us, and we’ll do our best to assist you as quickly as possible. Check out our COVID-19 updates and resources page for more information.

Are you an existing user who needs to access Revu remotely due to the COVID-19 crisis? We’re here to help.

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We are continually developing FAQ articles, troubleshooting guides, and How-To videos to get you on your way as quickly as possible.

For the fastest response, send us your log files through Revu:

  • In Revu 2018 and above, go to the Help menu and click Report an Issue.
  • Customers using Revu 2017 and below should click Help > Contact > Technical Support.

Include a detailed description of the issue to help us identify the cause.

If you are unable to open Revu for some reason, please use the form on the right to provide detailed information about the problem.

Bluebeam offers three levels of technical support, with the greatest depth of support given to our newest products.

Core Support

Regular bug fixes, service pack updates, hotfixes, and access to thorough technical support for our latest version.
Applies to: Revu 2019, iPad 3.9, Studio Prime

Extended Support

Critical security fixes and access to thorough technical support for our previous two versions.
Applies to: Revu 2018, 2017

Limited Support

Answers to basic workflow and feature questions for versions three or more years old, and products approaching end of life.
Applies to: Revu 2016, 2015 and older, Studio Enterprise 3.1

Technical support via phone is only an option for those with active Maintenance.

The Bluebeam Technical Support team is here to provide best-in-class technical support for everyone from small business to enterprise users.

Support Resources

We offer extensive online documentation, including free help manuals, FAQs and training materials. Please go to our home page to browse by our products, or use the search button above.

Premium Support

If you have active Maintenance on your Revu license(s), you will receive free version upgrades and access to our experienced technical support staff via phone.

  • 8:00am-8:00pm (ET) in English (M-F)
  • 8:00am-5:00pm (GMT +1) in English and Swedish (M-F)

Training Programs

We provide self-guided training courses through Bluebeam University, as well as live, on-site training from our dedicated Bluebeam Instructors.