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We are continually developing FAQ articles, troubleshooting guides, and How-To videos to get you on your way as quickly as possible.

For the fastest response, send us your log files through Revu:

  • In Revu 2018, go to the Help menu and click Report an Issue.
  • Customers using Revu 2017 and below should click Help > Contact > Technical Support.

Include a detailed description of the issue to help us identify the cause.

If you are unable to open Revu for some reason, please use the form on the right to provide detailed information about the problem.

Bluebeam offers three levels of technical support, with the greatest depth of support given to our newest products.

Core Support

Regular bug fixes, service pack updates, hotfixes, and access to thorough technical support. *Latest version (Revu 2018.x, Mac 1.x, iPad 3.x, Studio, Studio Enterprise 3.1, Studio Prime)

Extended Support

Critical security fixes and access to thorough technical support. *Previous two versions (Revu 2017, Revu 2016).

Technical support via phone is only an option for those with active Maintenance.

The Bluebeam Technical Support team is here to provide best-in-class technical support for everyone from small business to enterprise users.

Support Resources

We offer extensive online documentation, including free help manuals, FAQs and training materials. Please go to our home page to browse by our products, or use the search button above.

Premium Support

If you have active Maintenance on your Revu license(s), you will receive free version upgrades and access to our experienced technical support staff via phone.

  • 8:00am-8:00pm (ET) in English (M-F)
  • 8:00am-5:00pm (GMT +1) in English and Swedish (M-F)

Custom Training

We provide self-guided training courses through Bluebeam University, as well as personalized training from our dedicated Bluebeam Instructors.

Product Support Tiers
Bluebeam offers three levels of technical support, with the greatest depth of support given to our newest products.

Core Support

Regular bug fixes, service pack updates, hotfixes, and access to thorough technical support. *Latest version (Revu 2017.x, Mac 1.x, iPad 3.x, Studio, Studio Enterprise 3.1, Studio Prime)

Extended Support

Critical security fixes and access to thorough technical support. *Previous two versions (Revu 2016, Revu 2015)

Limited Support

Answers to basic workflow and feature questions. *Most older versions (Revu 12, Revu 11, Revu 10, etc.) on supported operating systems.
Technical support via phone is only an option for those with active Maintenance.
More Information
The Bluebeam Technical Services team is here to provide best-in-class technical support for everyone from small business to enterprise users.

Support Resources

We offer extensive online documentation, including free help manuals, FAQs and training materials. Should you not find the answer you are looking for, contact support and we will do our best to assist you.

Premium Support

If you have active Maintenance on your Revu license(s), you will receive free version upgrades and access to our experienced technical support staff via phone.
  • 8:00am-8:00pm (ET) in English (M-F)
  • 8:00am-5:00pm (GMT +1) in English and Swedish (M-F)

Custom Training

We provide self-guided training courses through Bluebeam University, as well as personalized training from our dedicated Bluebeam Instructors.
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