Submit Support Ticket
We are continually developing FAQ articles, troubleshooting guides, and How-To videos to get you on your way as quickly as possible.
For the fastest response, send us your log files through Revu:
- In Revu 2018 and above, go to the Help menu and click Report an Issue.
- Customers using Revu 2017 and below should click Help > Contact > Technical Support.
Include a detailed description of the issue to help us identify the cause.
If you are unable to open Revu for some reason, please use the form on the right to provide detailed information about the problem.
Bluebeam offers three levels of technical support, with the greatest depth of support given to our newest products.
Regular bug fixes, service pack updates, hotfixes, and access to thorough technical support. *Latest version (Revu 2019, Mac 2, iPad 3.9, Studio, Studio Prime)
Critical security fixes and access to thorough technical support. *Previous two versions (Revu 2018, 2017, Revu for Mac 1).
Answers to basic workflow and feature questions. *Versions three or more years old (Revu 2016, 2015, etc.) on supported operating systems.
The Bluebeam Technical Support team is here to provide best-in-class technical support for everyone from small business to enterprise users.
We offer extensive online documentation, including free help manuals, FAQs and training materials. Please go to our home page to browse by our products, or use the search button above.
If you have active Maintenance on your Revu license(s), you will receive free version upgrades and access to our experienced technical support staff via phone.
- 8:00am-8:00pm (ET) in English (M-F)
- 8:00am-5:00pm (GMT +1) in English and Swedish (M-F)