Studio FAQs

This article applies to:

  • All versions of Revu
covid-19, wfh, work from home

Questions

  1. Do I need a BBID to join a Studio Session or Project?
  2. What do I need to start a Studio Session or Project?
  3. What do I need to join a Studio Session or Project?
  4. What are the technical differences between Studio Sessions and Projects?
  5. How do I add and remove PDF files from an active Session or Project?
  6. How long does a Studio Session or Project remain active on the server?
  7. When do users receive Session Expiration notifications?
  8. What does the Email Notifications check box do?
  9. What does it mean to finish a Session?
  10. What is studio.bluebeam.com?
  11. Why can’t I log into Studio?
  12. Our company’s network policies prohibit access to external services like Studio. How do I block our users from accessing it?
  13. I have questions about Studio performance in my region, as well as data protection laws (GDPR). Does Bluebeam provide regional servers?

Do I need a Bluebeam ID (BBID) to join a Studio Session or Project?

Yes, a BBID can be created in Revu.

What do I need to start a Studio Session or Project?

  • A licensed copy or fully-functional trial of Revu, or Revu for iPad or Vu for iPad
  • A valid email address so you can create your BBID.
  • A broadband Internet connection

As the host, you’ll start Sessions or Projects, add documents, invite attendees, and define the security and permissions (such as the ability to save or print PDF files). With this, you’ll be the only person with the ability to generate a report of activity in the Record, or finish the Session.

If you’re using Revu for iPad, please go to the Revu for iPad page to view Starting a Studio Session , and the Revu for iPad Help Guide.

The host doesn’t need to be in the active Session or Project when invited attendees login and add markups.

What do I need to join a Studio Session or Project?

  • An installation of Revu, or Revu for iPad or Vu for iPad
  • If you have not purchased Revu, you can still use Revu in View Mode or Vu for iPad to attend a Studio Session or Project you’ve been invited to.
  • A valid email address so you can create your BBID.
    You’ll need this account so the host can authorize your participation in a Session or Project, and so other attendees can identify you.
  • A broadband Internet connection so you can connect to the Studio server.
    Depending on your company’s network policies; you may need to open ports in your firewall or proxy server if you’re unable to connect to the Studio server.

If you’re using Revu for Windows, you can find more information about joining Studio Sessions and Projects in the Revu Help.

What are the technical differences between Studio Sessions and Projects?

Questions Sessions Projects
How many attendees can join? 500 Unlimited
How many files can we upload? 5,000 Unlimited
What files does it support? PDF Any file format
How big can the files be? 1 GB each Unlimited*
How big can the markups be? 10 MB each Unlimited
How much space can we use? Unlimited Unlimited*
Can attendee access rights be managed? Yes Yes
Can previous file revisions be viewed and restored? No Yes
Can we receive notifications about file and user activity? Yes Yes
Can we send and receive markup alerts? Yes No
Do all attendees need a license of Revu? No No

*Although Studio Projects offer unlimited file size and storage, it’s best to keep the total size of the Project under 10GB for higher performance. For more information, see Best practices for Studio.

How do I add and remove PDF files from an active Session or Project?

In general, only the host can add or remove PDF files. The host can give other users permission to upload and manage files.

Revu users can find instructions for adding and removing documents in Studio Sessions and Projects in the Revu Help.

How long does a Studio Session or Project remain active on the server?

For Studio Sessions, the following will happen if it’s not used:

  • After 80 days, a notification email is sent to the Host saying the Session will be archived.
  • After 90 days, the Session will be archived.
  • After 170 days, the Host will receive another email stating that the Session will be deleted.
  • After 180 days, the Session will be deleted permanently. It cannot be recovered at this point.
If the email doesn’t arrive in your inbox, please check your spam or junk folder, and make sure that studio@bluebeamops.com is on the approved list of senders.

For Studio Projects:

  • Studio Projects are never marked for archival or deletion, and can only be deleted by the Project owner or a user with Full Control permissions.
  • If a Studio Project is deleted by the Project owner, it will remain recoverable for up to 120 days. After 120 days, the Project is permanently deleted from the server. If you want to recover a deleted Studio Project, please contact us within the stated time frame to ensure the Project is recoverable.

When do users receive Session expiration notifications?

If you create a Studio Session with an expiration date, expiration notices are sent out at the following intervals leading up to the expiration date:

  • 7 days before
  • 2 days before
  • 24 hours before

A Session Ended email is sent when the Session finally expires, and a Session Renewed notice will be received if it’s renewed (re-opened).

What does the Email Notifications check box do?

When creating a new Session in Studio, you will see a check box for Email Notifications in the Start Studio Session options. When enabled, this option sends a daily summary of Session activity to the host, as well as alerts when the host is not active in the Session.

In Studio Projects, you can manage notifications and alerts by right-clicking on the Studio Project in the Studio panel, and clicking Manage Notifications from the context menu.

What does it mean to finish a Session?

By choosing to finish the Session, the host ends the Session and downloads the documents from the Studio server. However, archived copies of the files are retained by the system for 120 days before being permanently deleted.

The Finish Session dialog box allows the host to create the Session Report and select how to save or discard the documents.

What is studio.bluebeam.com?

This is the Studio web portal, where you can:

  • Manage your Profile
  • Change your Studio password or associated email address
  • View a list of Studio Sessions you have created
  • View a list of attendees for each Session
  • View a list documents within each Session
  • Recover deleted documents
  • Reassign ownership of a Session

Why can’t I log into Studio?

You may not have validated your BBID account. A user will not be able to log into the system if the email address has not been validated within one week of creating the account.

Our company’s network policies prohibit access to external services like Studio. How do I block our users from accessing it?

You can close the ports in your firewall or proxy server that are required for Studio connections.

The hosts and port numbers are:

  • *.bluebeam.com:443
  • *.amazonaws.com:443

Revu is proxy aware so please make sure the Force proxy use check box in the Revu Studio Preferences does not have a checkmark in it.

Another thing to consider is that IT Administrators can configure a Studio Server allowlist, and then “push” the registry settings out to the relevant machines within their Organization. Please contact Bluebeam Support for further information and instructions.

I have questions about Studio performance in my region, as well as data protection laws (GDPR). Does Bluebeam provide regional servers?

Bluebeam currently provides Studio servers in the following regions outside the U.S.:

  • Sweden
  • Germany
  • Australia
  • United Kingdom

Changing your Studio Region provides instructions for connecting to each server, and answers to other common questions.


More Information

Setting Studio Project Permissions – Learn how to set up complex Permission structures for Project attendees.

Studio Workflow Videos – Learn how to use Studio from Bluebeam’s Training team.

Studio (Revu Help) – Read in-depth information about all things Studio.

Revu for iPad – Our iPad support page, including FAQs and video tutorials covering topics such as starting a Studio Session , attending Sessions , working in Projects , and more.

Revu for iPad Help Guide – Comprehensive PDF Guide covering Revu for iPad features.

Vu for iPad Help Guide – Comprehensive PDF Guide covering Vu for iPad features.

Answers to many of the common questions about Bluebeam Studio.

 

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