This article applies to:
- Revu 20 & below
Read and follows the steps below for a quick resolution to this issue
If your computer has crashed, been re-imaged or reformatted, or if you no longer have access to the registered device, you’ll need to contact us to have the seat released (unregistered) before transferring it to a working device. Please submit a support ticket by following the steps below, as we will not be able to handle this request over the phone.
- Go to Questions About Licensing and navigate to the bottom of the page.
- Select Get in Touch.
- Enter your name and email.
The email address given must correspond to an email address listed as a contact for your license.
- Under Comments, copy the template below and paste it into the box. Be sure to include your computer name, serial number, and a brief explanation of why you need the seat released.
Hi,
I’d like to request to have my seat released from computer {computer name} under serial number {your serial number here}.
I need this seat released for the following reason(s):
{brief explanation of why you need the seat released}.
Thanks! {Your Name}
Copied!
- Your request should look like the image below. After you have filled in the contact form, select Get in Touch.
After submitting your request, you’ll receive an email confirmation informing you that your license has been released, and is available for registration again.
Troubleshooting
Revu 20
Revu 2019
Revu 2018
Revu 2017 & Below
Licensing and Registration