I can’t unregister my license because my computer crashed, was lost, stolen, or reformatted

This article applies to:

  • All versions of Revu

Read and follows the steps below for a quick resolution to this issue

If your computer has crashed, been re-imaged or reformatted, or if you no longer have access to the registered device, you’ll need to contact us to have the seat released (unregistered). Please submit a support ticket by following the steps below, as we will not be able to handle this request over the phone.

  1. Go to Questions About Licensing and navigate to the bottom of the page.
  2. Select Get in Touch. 
  3. Enter your name and email. 
    The email address given must correspond to an email address listed as a contact for your license.
  4. Under Comments, copy the template below and paste it into the box. Be sure to include your computer name, serial number, and a brief explanation of why you need the seat released.

    Hi,

    I’d like to request to have my seat released for computer {computer name} under serial number {your serial number here}.

    I need this seat released for the following reason(s):

    {brief explanation of why you need the seat released}.

    Thanks! {Your Name}

  5. Your request should look like the image below. After you have filled in the contact form, select Get in Touch.

After submitting your request, you’ll receive an email confirmation informing you that your license has been released, and is available for registration again. 

If your computer has crashed, been re-imaged or reformatted, or if you no longer have access to the registered device, you’ll need to contact us to have the seat released (unregistered). Please submit a support ticket by following the steps below, as we will not be able to handle this request over the phone.

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