Unable to transfer my license because my computer crashed, was lost, stolen, or reformatted

Applies to:

  • Revu 20

The ability to release and reassign seats between computers using our legacy licensing system is being phased out. After the dates listed below, legacy versions will be removed from our support site and will no longer be available for download. If you need a copy for archival, please download it before the date listed below or contact us afterward for a direct download link along with a copy of your original license certificate. After these dates, you'll no longer be able to reassign or transfer legacy licenses between computers.

  • Revu 2015 and earlier: May 12, 2026

  • Revu 2016–2019: June 23, 2026

  • Revu 20: July 31, 2026

Licenses already activated will continue to work on the computers they are installed on. After the dates above, those licenses cannot be transferred to a new or replacement computer. If you replace or upgrade hardware, you'll need a Bluebeam subscription plan to continue using Revu.

For more information, see Bluebeam End of Life (EOL) Support.

Solution

If your computer has crashed, if it has been re-imaged or reformatted, or if you no longer have access to the registered device, you must contact us to have the seat released (i.e., unregistered) before transferring your license to a working device. Please follow the steps below to submit a support ticket.

  1. Go to our Contact page.
  2. Scroll down to the contact form.
  3. Enter your name, email address, and all other required information.
    The email address given must correspond to an email address listed as a contact for your license.
  4. For Inquiry Type, select Subscription or License Registration Support.
  5. Under Describe Your Issue, copy the template below and paste it into the field. Be sure to include your computer name, serial number, and a brief explanation of why you need the seat released.

    Hi,

    I'd like to request to have my seat released from computer {computer name} under serial number {your serial number here}.

    I need this seat released for the following reason(s):

    {brief explanation of why you need the seat released}.

    Thanks! {Your Name}

  6. After you've entered all required information, select Submit.

After submitting your request, you'll receive an email confirming that your license has been released and is available for registration again. If you have additional questions about your Revu 20 or below license, visit this FAQ.

Licensing

Troubleshooting

Revu 20

Error Messages