Not receiving Bluebeam subscription welcome emails

Problem

Even though you've purchased or upgraded to Revu 21 with a Bluebeam plan (Basics, Core, Complete, or Max), you haven't received welcome emails from Bluebeam to activate your subscription account. Alternatively, you're an Org Admin for your plan, and new users you've added don't receive onboarding emails to create or confirm their account.

Upon attempting to resend invitation emails via Org Admin, you or your users don't receive emails from Bluebeam. However, you or the users added to your plan appear in Org Admin with a Pending status under "Users" as if the emails were sent or received.

Solution

To resolve this issue, try the following:

• Double-check your junk/spam folders for emails from Bluebeam.
• Contact your IT team/department to make sure emails from no-reply@bluebeam.com and do-not-reply@bluebeam.com aren't stuck in quarantine.
  If your IT team/department needs to whitelist Bluebeam domains to allow the delivery of emails, share this article.
• You can create your Bluebeam ID from either Revu 21 or your web browser. Click here to learn more.

Still experiencing issues after trying these solutions? Contact us by submitting a ticket. When submitting a ticket, be sure to select Subscription or License Registration Support and specify that you're not receiving Bluebeam emails in the Subject and/or Describe Your Issue fields.

If you're the Org Admin (purchaser, upgrader, license admin) for your subscription plan(s) and would like more information about managing your account(s), please see the Org Admin Guide.