Error: “converter.warning.symbolic.font.ocr”

This article applies to:

  • Revu 21
  • Revu 20


When using File > Export to convert a PDF into another file type (i.e., Word or Excel), you receive the following error message:

file conversion ocr error


This error is related to corrupt font issues.


To troubleshoot, try one or both of the workarounds below.

Bluebeam PDF Printer

  1. Select File > Print.
  2. Under Printer, select Bluebeam PDF.

    printer name Bluebeam PDF

  3. Select Print.
  4. Choose where to save the new version of the PDF via the File Explorer.
  5. Select Save.
  6. After the new version of the PDF automatically opens in Revu, select File > Export and try the file conversion again.
    You may need to use Document > Rotate Pages to rotate the PDF to its original orientation.

Reduce File Size

  1. Open the PDF you’d like to convert to a Word or Excel document.
  2. Select Document > Reduce File Size.
  3. Under Output Options, move the slider all the way to the left towards Quality.

    quality output options reduce file size

  4. Select Save.
  5. When asked if you’d like to overwrite the existing file, select Yes.
  6. Select File > Save As.
  7. Rename the file and choose a save location.
  8. Select Save.
  9. Open the new version of the PDF and try to convert it using File > Export again.

If the workarounds above don’t solve the issue, contact Bluebeam Technical Support for additional assistance.

Revu 21

Revu 20


Error Messages

When attempting to convert a PDF to a Word or Excel file, you receive an OCR error. Here’s how to troubleshoot it.

Related Articles