Studio FAQs | Revu 21

Using an older version of Revu?

Applies to:

  • Basics
  • Core
  • Complete

With a Bluebeam subscription plan, you get access to Revu 21, Bluebeam Cloud, and our flagship collaboration solution, Studio. Here, we'll answer some of the most frequently asked questions about Studio. If you have more general questions about our latest subscription-based Bluebeam Solutions, please see our Bluebeam Subscription FAQ.

To learn more about our new web/mobile suite of solutions, Bluebeam Cloud, and how it compares to Studio, check out the Studio and Bluebeam Cloud Comparison Guide.

What is Bluebeam Studio?

Bluebeam Studio is a cloud-based collaboration platform built into Revu that allows teams to work together on project documents in real-time, regardless of their location or device.

Bluebeam Studio includes:

  • Studio Projects, a cloud-based simple document management system.
  • Studio Sessions, an online collaboration tool that allows invitees to mark up the same PDF in real-time.

Your teams can use Bluebeam Studio to upload project documents, mark them up with comments, annotations, and measurements, and collaborate directly with stakeholders. You can access Studio Sessions via web browser and iOS app from anywhere with an internet connection, allowing teams to work together remotely and reduce the need for travel. Users with Core or Complete subscription plans can manage Studio Sessions, documents, and attendees directly from the web.

Do I need a Bluebeam ID (BBID) to join a Studio Session or Project?

To access Revu 21 and Studio, you must have a Bluebeam ID (BBID) and log into your account. If you haven't created a BBID yet, click here to learn how. You can access Studio Sessions and Projects through a web browser and iOS app. Users with Core or Complete subscription plans can manage Studio Sessions from the web. Click here to learn more about how to use Studio Sessions for the web.

What do I need to start a Studio Session or Project?
  • A Core or Complete subscription plan or active trial.
    If you're a Basics subscriber, you can still collaborate in Studio but can't create new Sessions or Projects. You must be invited and join via email.
  • A valid email address to create your BBID if you haven't already.
  • A broadband internet connection.

As the host/owner, you can create Sessions or Projects, add/remove documents, invite/remove attendees, and define security and permissions (such as attendees' ability to save or print PDF files). Hosts can also generate a report of activity in the Record or finish a Session.

A host/owner doesn't need to be in the active Session or Project when invited attendees login and add markups.

If you're using Revu for iPad, click here for more resources.

What do I need to join a Studio Session or Project?
  • An active Bluebeam subscription plan (Basics, Core, or Complete).
  • If you don't have an active Bluebeam Plan, you can still join a Studio Session/Project with Read-only access.
    View Mode in Revu 20 & below is now known as Read-only in Revu 21.
  • A valid email address to create your BBID if you haven't already.
  • A broadband internet connection to access the Studio server.
    Depending on your company's network policies, you may need to open ports in your firewall or proxy server if you're unable to connect to the Studio server.
    You may also work in Studio offline but must reauthenticate your account by logging in after 14 consecutive days of offline use. For more information, visit this article.
What are the technical differences between Studio Sessions and Projects?
Questions Sessions Projects
How many attendees can join? 500 Unlimited
How many files can we upload? 5,000 Unlimited
What files does it support? PDF Any file format
How big can the files be? 1 GB each Unlimited*
How big can the markups be? 10 MB each Unlimited
How much space can we use? Unlimited Unlimited*
Can attendee access rights be managed? Yes Yes
Can previous file revisions be viewed and restored? No Yes
Can we receive notifications about file and user activity? Yes Yes
Can we send and receive markup alerts? Yes No
Do all attendees need a license of Revu? No No
Although Studio Projects offer unlimited file size and storage, it's best to keep the total size of the Project under 10GB for higher performance. For more information, see Best practices for Studio.
How do I add and remove documents from an active Session or Project?

Only a host/owner can add or remove documents unless the host/owner gives attendees permission to upload and manage files in Session and Project settings.

For instructions about adding and removing documents in Studio Sessions and Projects, see the Revu Help Guide.

How long does a Studio Session or Project remain active on the server?

If Sessions aren't finished by the host (or an attendee with full control permissions), the following will happen:

  • After 80 days of inactivity, the host will be notified via their BBID email that the Session will be archived in 10 days.
    If the email doesn't arrive in your inbox, please check your spam or junk folder and make sure that studio@bluebeamops.com is on the approved list of senders.
  • After 90 days, the Session will be archived.
  • After 170 days, the host will be notified via their BBID email that the Session will be deleted in 10 days.
  • After 180 days, the Session will be permanently deleted. It can't be recovered at this point.
After 120 days, finished Sessions will be permanently deleted from the Studio server. For more information about how to reactivate a Studio Session before it's permanently deleted, please see this article.

For Studio Projects:

  • Studio Projects are never marked for archival or deletion and can only be deleted by the Project owner or a user with full control permissions.
    You must have an active Core or Complete subscription plan to be a Project owner.
  • If a Studio Project is deleted by the Project owner, it remains recoverable for up to 120 days. After 120 days, the Project is permanently deleted from the server. If you need to recover a deleted Studio Project, please contact us within the 120-day period to ensure the Project is recoverable.
When do users receive Session expiration notifications?

If you create a Studio Session with an expiration date, expiration notices are sent out at the following intervals leading up to the expiration date:

  • 7 days before
  • 2 days before
  • 24 hours before

A Session Ended email is sent when the Session finally expires, and a Session Renewed notice will be received if it's reactivated.

What does the Email Notifications check box do?

When creating a new Session in Studio, you'll see a check box for Email Notifications under Options in the Start Studio Session dialog. When email notifications are enabled, the host will receive a daily summary of Session activity, including alerts when the host is inactive.

In Studio Projects, you can manage notifications and alerts by right-clicking the Studio Project in the Studio panel, and selecting Manage Notifications from the context menu.

You can learn more about managing Studio notifications in this article.
What does it mean to finish a Session?

When a host finishes a Session, the Session ends for all attendees, and the host can download Session documents from the Studio server. However, archived copies of the files are retained for 120 days before they're permanently deleted.

The Finish Session dialog allows the host to create the Session Report and select how to save or discard the documents.

What is studio.bluebeam.com?

This is the Studio portal where you can:

  • Manage your profile.
  • Change your Studio password or account email address.

If you're a Session host, you'll have the following additional options to:

  • View a list of Studio Sessions you have created.
  • View a list of attendees for each Session.
  • View a list of documents within each Session.
  • Recover deleted documents.
  • Reassign ownership of a Session.
Why can't I log into Studio?

You may not have validated your BBID account. You won't be able to log into Studio if your email address has not been validated within one week of creating your account.

Our company's network policies prohibit access to external services like Studio. How do I block our users from accessing it?

You can close the ports in your firewall or proxy server that are required for Studio connections.

The hosts and port numbers are:

  • *.bluebeam.com:443
  • *.amazonaws.com:443
Revu is proxy-aware, so ensure the Force proxy use option remains unselected in Revu Studio Preferences.
Also, IT administrators can configure a list of allowed Studio Servers, and then "push" the registry settings out to the relevant machines within their organization. Please contact Bluebeam Technical Support for further information and instructions.
I have questions about Studio performance in my region as well as data protection laws (GDPR). Does Bluebeam provide regional servers?

Bluebeam currently provides Studio servers in the following regions outside the U.S.:

To see instructions for connecting to each server and answers to other common questions about Studio regions, please see this article.


More Information

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