Technical Services Overview

Technical Services Overview

The Bluebeam Technical Support team is here to provide best-in-class technical support for everyone from small business to enterprise users.

Support Resources

We offer extensive online documentation, including free help manuals, FAQs and training materials. Please go to our home page to browse by our products, or use the search button above.

Premium Support

If you have a Bluebeam subscription plan, you are eligible for free version upgrades and access to our experienced technical support staff via phone.

  • 8:00am-8:00pm (ET) in English (M-F)
  • 8:00am-5:00pm (GMT +1) in English and Swedish (M-F)

Training Programs

We provide self-guided training courses through Bluebeam University, as well as live, on-site training from our dedicated Bluebeam Instructors.

Bluebeam offers two levels of technical support, with the greatest depth of support given to our newest products on supported operating systems.

Core Support

We provide comprehensive support to keep your software running smoothly. This includes help with troubleshooting, answers to feature-related questions and regularly updated support resources.

Applies to: Revu 21, Revu 20, Revu 2019, Bluebeam Cloud, iPad 3.10, Studio Prime

Legacy Support

We can only answer basic workflow and feature questions.

Applies to: Revu 2018 and older, Studio Enterprise

Technical support via phone is only an option for those with a Bluebeam subscription plan or active Maintenance.