Technical Services Overview

Technical Services Overview

The Bluebeam Technical Support team is here to provide best-in-class technical support for everyone from small business to enterprise users.

Support Resources

We offer extensive online documentation, including free help manuals, FAQs and training materials. Please go to our home page to browse by our products, or use the search button above.

Premium Support

If you have active Maintenance on your Revu license(s), you will receive free version upgrades and access to our experienced technical support staff via phone.

  • 8:00am-8:00pm (ET) in English (M-F)
  • 8:00am-5:00pm (GMT +1) in English and Swedish (M-F)

Training Programs

We provide self-guided training courses through Bluebeam University, as well as live, on-site training from our dedicated Bluebeam Instructors.

Bluebeam offers various levels of technical support, with the greatest depth of support given to our newest products on supported operating systems.

Core Support

Regular bug fixes, service pack updates, hotfixes, and access to thorough technical support for our latest version on supported operating systems.
Applies to: Revu 2019, iPad 3.9, Studio Prime

Extended Support

Critical security fixes and access to thorough technical support for our previous two versions.
Applies to: Revu 2018, 2017

Limited Support

Answers to basic workflow and feature questions for versions three or more years old, and products approaching end of life.
Applies to: Revu 2016, 2015 and older, Studio Enterprise 3.1

Technical support via phone is only an option for those with active Maintenance.