Bluebeam Technical Support | Bluebeam Technical Support

Find help for all things Bluebeam.

Bluebeam Services Status:

Onboarding & Troubleshooting

Getting Started

Bluebeam Subscription Management GuideBluebeam Subscription Implementation GuideSign into Revu 21 with your Bluebeam IDRevu 21 Starter KitRevu Installation GuideRevu 21 subscription features comparisonHow to navigate and customize the interface in Revu 21Start Using Revu Today!

Common Issues

Error: “We can’t log you in because of an authentication error”Error: “Oops, something went wrong…” when trying to create a Studio accountBluebeam account shows as unpaidUnable to sign in with BBIDMeasurements don't appear in correct unitsStudio error: “Email already exists”Page turns blue when taking a measurement “Error creating new contact, error duplicate record. Contact already exists.”Tools and menu items are grayed out during a Session

Featured Support Topics

Bluebeam Subscription Management Guide

Revu Custom Libraries

Studio FAQs

Download Center

Error: "Sorry this combination doesn’t look right..."

Tools and menu items are disabled

Additional features and tools that should be available are disabled/grayed out

Error: “Word: An unknown error occurred while post-processing the PDF”

Resources &
Contact Support

Still can’t find what you’re looking for? Learn from peers in Bluebeam Community, explore Bluebeam University product training courses, or submit a ticket so we can provide you with personalized assistance.

Bluebeam Community

Learn from other Bluebeam users in an online, peer-to-peer community where you can make your voice heard.

Explore and learn from peers

Bluebeam University

Enroll in online, self-paced courses with Bluebeam University to learn more about your Bluebeam product.

Learn more

Submit a Ticket

Need additional support? Submit a ticket and let us know how we can help.

Submit a ticket