Applies to:
- Revu 21
Problem
After signing into Revu 21 with your Bluebeam ID (BBID), you receive the following error message:
Causes
You may encounter this error for the following reasons:
- As a subscriber or Read-only user, you may log into Revu 21 on up to five devices. When you attempt to sign into a sixth device, you'll encounter the error.
- The subscription plan assigned to you has no seats available at the account level.
Solutions
If you're signed into Revu 21 on multiple devices, first try signing out of one. Otherwise, you'll need to contact the Org Admin (i.e., Bluebeam Account Administrator, license owner, and/or IT dept.) for your account. If you purchased or upgraded to Revu 21 directly, you're an Org Admin by default. Try the solutions below to check subscription availability and access.
Confirm the assigned subscription has available seats
- Sign out of Revu 21.
- Go to Org Admin.
- Select the server region for your account.
Don't know your server region? Double-check your Revu 21 welcome or invitation email to confirm it.
- Sign into the portal with your Bluebeam ID (BBID).
- Under User, navigate to the account that needs access.
To sign into Revu 21, you must accept an invitation and create/confirm your BBID via email. Once an account has been activated, its status changes to Accepted.
- Select Modify Plan.
- Choose a subscription plan and serial number with available seats.
- Select Save Changes.
- Sign into Revu 21 again.
Still having issues? Contact us. For more information about managing your subscription account(s), please visit the Bluebeam Org Admin Guide.
Bluebeam on web and mobile
Revu 21
Troubleshooting
Subscription Management
Subscriptions
