Error: “The maximum number of seats has been exceeded” | Bluebeam Subscription Management

This article applies to:

  • Revu 21

Problem

After signing into Revu 21 with your Bluebeam ID (BBID), you receive the following error message:

maximum seats exceeded error in Revu 21

Causes

You may encounter this error for the following reasons:

  • As a subscriber or Read-only user, you may log into Revu 21 on up to five devices. When you attempt to sign into a sixth device, you’ll encounter the error.
  • The subscription plan assigned to you has no seats available at the account level.

Solutions

If you’re signed into Revu 21 on multiple devices, first try signing out of one. Otherwise, you’ll need to contact the Org Admin (i.e., Bluebeam Account Administrator, license owner, and/or IT dept.) for your account. If you purchased or upgraded to Revu 21 directly, you’re an Org Admin by default. Try the solutions below to check subscription availability and access.

Confirm the assigned subscription has available seats

  1. Sign out of Revu 21.
  2. Go to the Bluebeam Subscription Management Portal.
  3. Select the server region for your account.
    Don’t know your server region? Double-check your Revu 21 welcome or invitation email to confirm it.
  4. Sign into the portal with your Bluebeam ID (BBID).
  5. Select your account from the dashboard.
  6. Select Account administration > Users & Tier Management.
  7. Under User Overview, navigate to the account that needs access.
  8. Select the menu icon next to the user status.
    To sign into Revu 21, you must accept an invitation and create/confirm your BBID via email. Once an account has been activated, its status changes to Accepted.
  9. Select Modify Subscription Access.

    modify subscription access for accepted user

  10. Choose a subscription plan and serial number with available seats.

    choose subscription plan and serial number with available seats

  11. Select Save Changes.
  12. Sign into Revu 21 again.

Check your account has the correct product tier(s) assigned to it

  1. Sign out of Revu 21.
  2. Sign into the Bluebeam Subscription Management Portal.
  3. Select your account from the dashboard.
  4. Select Account administration > Subscription Management.
  5. Go to the serial number with the subscription plan you need and select the menu icon next to Product Tier.
    If you need to confirm your serial number, log into the Webstore. For more information, click here.
  6. Select Change Tier Assignments.
  7. Ensure the correct subscription plan appears under Currently assigned product tier. Move other plans without seats back to Product Tiers by selecting them and the left arrow.

    Change to tier dialog

  8. Select Save.
  9. Go to Account administration > Users & Tier Management.
  10. Under User Overview, ensure the end user account has the correct subscription plan assigned to it. If not, modify subscription access.
  11. Sign into Revu 21 again.
  12. In the upper right corner, select your BBID email to confirm the subscription plan assigned to your account.

Still having issues? Contact us. For more information about managing your subscription account(s), please visit the Bluebeam Subscription Management Guide.

Bluebeam Cloud

Revu 21

Troubleshooting

Subscription Management

Subscriptions

If the maximum number of seats has been exceeded in Revu 21, manage your subscription account to fix it and get access.

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