After signing into Revu 21 with your Bluebeam ID (BBID), you receive the following error message:
Causes
You may encounter this error for the following reasons:
As a subscriber or Read-only user, you may log into Revu 21 on up to five devices. When you attempt to sign into a sixth device, you’ll encounter the error.
The subscription plan assigned to you has no seats available at the account level.
Solutions
If you’re signed into Revu 21 on multiple devices, first try signing out of one. Otherwise, you’ll need to contact the Org Admin (i.e., Bluebeam Account Administrator, license owner, and/or IT dept.) for your account. If you purchased or upgraded to Revu 21 directly, you’re an Org Admin by default. Try the solutions below to check subscription availability and access.
Confirm the assigned subscription has available seats
Under UserOverview, navigate to the account that needs access.
Select the menu icon next to the user status.
To sign into Revu 21, you must accept an invitation and create/confirm your BBID via email. Once an account has been activated, its status changes to Accepted.
Select Modify Subscription Access.
Choose a subscription plan and serial number with available seats.
Select Save Changes.
Sign into Revu 21 again.
Check your account has the correct product tier(s) assigned to it
Go to the serial number with the subscription plan you need and select the menu icon next to Product Tier.
If you need to confirm your serial number, log into the Webstore. For more information, click here.
Select Change Tier Assignments.
Ensure the correct subscription plan appears under Currently assigned product tier. Move other plans without seats back to Product Tiers by selecting them and the left arrow.
Select Save.
Go to Account administration > Users & Tier Management.
Under User Overview, ensure the end user account has the correct subscription plan assigned to it. If not, modify subscription access.
Sign into Revu 21 again.
In the upper right corner, select your BBID email to confirm the subscription plan assigned to your account.